---
title: "Vishnu Pathak - Caregiving in Greater Bengaluru Area | Tal"
description: "Meet Vishnu Pathak, Product/Application/Technical Support & Operations Specialist | 500+ Incidents Resolved, 60% Fewer Recurring Issues | SQL · JIRA · RCA · Escalation Mgmt | Ex-Swiggy | Open to Work based in Greater Bengaluru Area. AI stack includes claude, gemini, and notebooklm."
image: "https://tal.club/meet/vishnu-kumar-pathak/share-image"
---

# Vishnu Pathak on Tal

## Headline

Product/Application/Technical Support & Operations Specialist \| 500\+ Incidents Resolved, 60% Fewer Recurring Issues \| SQL · JIRA · RCA · Escalation Mgmt \| Ex\-Swiggy \| Open to Work

## About

🚀 I keep Swiggy's product running — for millions of users, every single day\. I've spent the last 5\+ years at Swiggy figuring out why things break and making sure they don't break the same way twice\. That's basically been my job, across the delivery App and IM ads\. I've personally resolved 500\+ production incidents\. But the part I care more about is what happens after — tracing the actual root cause and writing SOPs so the issue doesn't come back\. When I was running Product Ops for the Delivery Partner App, that approach brought recurring incidents by 60%\. When I led localisation across 15\+ markets, it cut our launch turnaround time by 25%\. Those numbers didn't just happen — they came from treating support like something you build, not just react to\. Also, I lead Ads Operations & Product Support at Swiggy\. Day to day, that means fixing campaign, login, and access issues for our partner brands, doing L1 debugging and RCA before engineering even gets involved, and putting together the weekly reports that help leadership spot problems early instead of late\. I also built a few Google Apps Script automations for shift rosters and dashboards, mainly because I got tired of doing the same manual updates every week\. One thing I've gotten genuinely good at is explaining what's broken to whoever needs to understand it — an engineer, a partner brand, or someone reading a report who wants the bottom line\. It sounds simple, but most people are bad at it, and I've put real effort into being good at it\. I'm looking for my next role now — Product Support, Application/Technical Support, or Product Operations\. Something where SQL, owning incidents end\-to\-end, and working well across teams are the actual job, not a nice\-to\-have\. If that's you, reach out: vishnujack01@gmail\.com Keywords: Product Support, Product Operations, Application Support, Technical Support, Incident Management, Root Cause Analysis \(RCA\), SLA/TAT Governance, ITIL, SQL, JIRA, Grafana, Postman API, Cross\-Functional Collaboration, Process Improvement, Stakeholder Communication\.

## Location

Greater Bengaluru Area

## AI stack

claude

gemini

notebooklm

openai

perplexity

replit

## Work experience

Caregiving at Career Break, Oct 2025 \- Jul 2026 · 10 mos, Saharsa, Bihar, India, Career break taken for family caregiving responsibilities\. Continued professional development through technical learning, resume enhancement, SQL practice, product operations knowledge, and interview preparation\. Fully available and excited to return to the workforce\.

Assistant Manager at Swiggy, Apr 2024 \- Sep 2025 · 1 yr 6 mos, Bengaluru, Ads Operations & Product Support Lead \- Resolved campaign, login, and access issues for 100\+ partner brands weekly, maintaining SLA\-bound resolution times across a high\-volume ticket queue\. \- Owned L1 debugging and root\-cause triage on ad issues — including Instamart ad\-visibility problems \(targeting/config vs\. delivery vs\. platform bug\) and abnormal campaign budget burn \(pacing, targeting, tracking discrepancies\) — before escalating to engineering\. \- Built and presented weekly performance reports to business and product leadership, surfacing trends that shaped prioritisation decisions\. \- Automated shift\-roster and dashboard updates via Google Apps Script, cutting manual admin time and eliminating recurring reporting errors\. \- Led an 8\-person team, managing shift rosters, workload balancing, and day\-to\-day performance to sustain 24x7 operational coverage\. Previous Role – Assistant Manager \- Product Operations \(Delivery Partner App\) \- Owned the Delivery Partner App from a Product Ops standpoint, ensuring reliability and seamless performance across key regions\. \- Led app configurations, RCA processes, and issue escalations; collaborated with Engineering teams to resolve technical issues — achieving a 60% reduction in recurring incidents\. \- Led a team through localisation of the Delivery Partner App across 650\+ Cities, rolling out support for 7 regional languages \(Hindi, Tamil, Telugu, Malayalam, Marathi, Bengali, Kannada\) to remove the English\-literacy barrier for regional drivers\. \- Served as the bridge between Product, GTM, and Support during sprint planning and launches, keeping releases on schedule and support\-ready\. \- Built and maintained SOPs and RCA documentation that became the team's operating standard, reducing average response time on repeat issues\. \- Utilised SQL, Firebase Console, and internal dashboards to diagnose app issues and recommend performance improvements\.

Product Operations Associate at Swiggy, May 2022 \- Apr 2024 · 2 yrs, Bengaluru, \- Synthesised user and internal feedback into actionable product recommendations, feeding directly into the Delivery app's improvement backlog\. \- Managed RCA for process, workflow, and configuration issues in partnership with Engineering and Product, shortening issue\-to\-resolution cycles\. \- Supported product rollout operations across Product, GTM, Supply, and Ops functions, ensuring launches shipped without support\-side surprises\.

Senior Product ops at Swiggy, Oct 2019 \- May 2022 · 2 yrs 8 mos, Bangalore, \- Ran L1 checks on the Delivery Partner app, tracking restaurant and listing status via structured Google Sheets to flag non\-serviceable or non\-visible restaurants for resolution\. \- Reviewed app and restaurant reviews/ratings to catch visibility and serviceability issues affecting the customer\-facing experience\. \- Supported routine platform health checks across restaurant listings and app availability as part of ongoing product support operations\. \- Created and managed Jira tickets end\-to\-end — from logging through resolution and closure — for tracked support issues\. \- Maintained monthly and weekly ticket tracking via Google Sheets, giving visibility into ticket volume and resolution status over time\. \- Coordinated directly with the Customer Support team to action queue\-configuration requests, controlling how incoming callers were routed during volume spikes\.

Process Analyst at Fidelity National Financial India, May 2018 \- Mar 2019 · 11 mos, Bengaluru, Karnataka, India, \-Achieved the highest individual output on the team by completing 30 quality checks per day with a 95% accuracy rate, consistently maintaining zero critical errors \-Conducted quality audits on title insurance documents ensuring compliance with US real estate and escrow standards \-Identified process gaps and contributed to the creation and maintenance of Standard Operating Procedures \(SOPs\) to streamline workflows \-Collaborated with cross\-functional teams to implement process improvements, reducing turnaround errors and enhancing operational efficiency \-Utilized internal title software \(SoftPro/RamQuest\) to review and validate title search outputs for residential and commercial transactions \-Maintained detailed audit logs and quality reports using MS Excel, enabling data\-driven decisions for process optimization

## Education

Master of Computer Applications \- MCA, Computer Programming, Specific Applications, New Horizon College of Engineering

BCA, Programming, Tilka Manjhi Bhagalpur University \(TMBU\)

[View the original profile](https://tal.club/meet/vishnu-kumar-pathak)

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