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Vishnu Komma

Cx | Product | Operational Excellence

Bengaluru

14+ years of work experience

Stellantis
Apr 20251 yr 5 mosPresent

Bengaluru

Stellantis
Aug 20248 mosMar 2025

Bengaluru, Karnataka, India

TVS Motor Company
Apr 20231 yr 5 mosAug 2024

Bengaluru, Karnataka, India

TVS Motor Company
Nov 20202 yrs 5 mosMar 2023

Bengaluru, Karnataka, India

OYO
Nov 20182 yrsOct 2020

Gurgaon, India

Managed customer experience & operations of Self Operated hotels (Townhouse, Collection O, Silverkey & Flagship brands) of Oyo at a PAN-India level. In this role, I led a team of direct and in-direct reports to work on various people, product & process level initiatives that directly or indirectly impacted the Guest Experience (Cx).
RIVIGO
May 20186 mosOct 2018

Gurgaon, India

- Built Go-To-Market (GTM) strategies for acquiring single truck fleet owners (through Unions & Alliances) and truck drivers (pilots) for the marketplace (Freight) team - Built an alternative sales channel with a team of 100+ associates across PAN India, within a span of one month, contributing to 30% of the overall supply acquisition for the marketplace team
Ola (ANI Technologies Pvt. Ltd)
Aug 20152 yrs 10 mosMay 2018

Bengaluru Area, India

- Involved from conceptualization and pilot of Ola Share to its exponential growth over 30+ months with 6 digit daily bookings contributing to more than 25% of Ola, on volume basis - Oversaw growth & day-to-day operations of Ola Share category across top 7 cities in a highly dynamic competitive & product environment by owning pricing & promotional strategies; tracking competition and driving product developments - Launched and set up processes and systems (city operations, customer care and driver partner care) for scaling up Ola Share category in multiple cities across PAN India - Trained & Empowered over 1200+ employees across Customer Care (voice, non-voice), Driver Partner Care, Social (FB & Twitter) and Safety Response Teams - Led product development of customer (CRM) and driver partner (DRM) support tools for Share
Ola (ANI Technologies Pvt. Ltd)
Apr 20155 mosAug 2015

Bengaluru Area, India

- Owned end-to-end operations for incorporation of navigation in Driver’s app, including driving Product Improvements, Driver raining & enabling smooth PAN-India roll out - Built and experimented different training methods, on ground, to train drivers on Navigation during the pilot program - Implemented a three tier method to train 2 lakh driver partners PAN India - video, telephonic walk-through & office sessions during scale up - Oversaw about 70 employees for constant reinforcement on Navigation benefits to partners - PAN India calls to booking ratio dropped by ~68% from start to end of the project
Jul 20113 y 8 moMar 2015

Chennai

Vishnu’s AI Stack

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Education

Indian Institute of Technology, Kharagpur

B.Tech (Hons.) & MBA, Engineering; MBA in Marketing and Operations

Indian Institute of Technology, Kharagpur

20065 yrs2011

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Headline

Cx | Product | Operational Excellence

About

Management professional with extensive experience in driving growth and innovation across diverse industries. Proven ability to conceptualize, launch, and scale products and services. Passionate about using technology to solve business problems and create exceptional customer experiences.

Location

Bengaluru

AI stack

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Work experience

Global Director of Product Management - Mobile Apps at Stellantis, Apr 2025 - Present · 1 yr 5 mos, Bengaluru

Director of Product Management - Subscriptions & Customer Engagement Platform at Stellantis, Aug 2024 - Mar 2025 · 8 mos, Bengaluru, Karnataka, India

Deputy General Manager - Future Mobility at TVS Motor Company, Apr 2023 - Aug 2024 · 1 yr 5 mos, Bengaluru, Karnataka, India

BLM, Future Mobility - Connected Services & Subscriptions at TVS Motor Company, Nov 2020 - Mar 2023 · 2 yrs 5 mos, Bengaluru, Karnataka, India

Director - Guest Experience (Cx & Central Operations) at OYO, Nov 2018 - Oct 2020 · 2 yrs, Gurgaon, India, Managed customer experience & operations of Self Operated hotels (Townhouse, Collection O, Silverkey & Flagship brands) of Oyo at a PAN-India level. In this role, I led a team of direct and in-direct reports to work on various people, product & process level initiatives that directly or indirectly impacted the Guest Experience (Cx).

Lead GTM - Pilot Acquisition at RIVIGO, May 2018 - Oct 2018 · 6 mos, Gurgaon, India, - Built Go-To-Market (GTM) strategies for acquiring single truck fleet owners (through Unions & Alliances) and truck drivers (pilots) for the marketplace (Freight) team - Built an alternative sales channel with a team of 100+ associates across PAN India, within a span of one month, contributing to 30% of the overall supply acquisition for the marketplace team

Program Manager at Ola (ANI Technologies Pvt. Ltd), Aug 2015 - May 2018 · 2 yrs 10 mos, Bengaluru Area, India, - Involved from conceptualization and pilot of Ola Share to its exponential growth over 30+ months with 6 digit daily bookings contributing to more than 25% of Ola, on volume basis - Oversaw growth & day-to-day operations of Ola Share category across top 7 cities in a highly dynamic competitive & product environment by owning pricing & promotional strategies; tracking competition and driving product developments - Launched and set up processes and systems (city operations, customer care and driver partner care) for scaling up Ola Share category in multiple cities across PAN India - Trained & Empowered over 1200+ employees across Customer Care (voice, non-voice), Driver Partner Care, Social (FB & Twitter) and Safety Response Teams - Led product development of customer (CRM) and driver partner (DRM) support tools for Share

Program Manager at Ola (ANI Technologies Pvt. Ltd), Apr 2015 - Aug 2015 · 5 mos, Bengaluru Area, India, - Owned end-to-end operations for incorporation of navigation in Driver’s app, including driving Product Improvements, Driver raining & enabling smooth PAN-India roll out - Built and experimented different training methods, on ground, to train drivers on Navigation during the pilot program - Implemented a three tier method to train 2 lakh driver partners PAN India - video, telephonic walk-through & office sessions during scale up - Oversaw about 70 employees for constant reinforcement on Navigation benefits to partners - PAN India calls to booking ratio dropped by ~68% from start to end of the project

Senior Manager at Medall Healthcare, Jul 2011 - Mar 2015 · 3 y 8 mo, Chennai

Education

B.Tech (Hons.) & MBA, Engineering; MBA in Marketing and Operations, Indian Institute of Technology, Kharagpur