Headline

Customer Service Representative @ Teleperformance Global Services | Spanish Grammar, Customer Service Operations

About

As a Customer Service Representative at Teleperformance Global Services, I manage over 70 inbound customer calls daily, maintaining professionalism and efficiency. With a consistently high Customer Satisfaction (CSAT) score of 96%, I specialize in resolving queries, complaints, and escalations promptly while adhering to company communication guidelines and quality standards. My proficiency in Spanish grammar and English to Spanish translation enables me to provide multilingual customer support. I am committed to identifying opportunities for upselling and cross-selling during customer interactions, ensuring accurate record-keeping, and collaborating with internal teams for seamless issue resolution. My goal is to excel in customer service operations within international and multilingual environments.

Location

Agra

Work experience

Customer Service Representative at Teleperformance Global Services

Customer Support Executive at TP, Handled 70+ inbound customer calls daily with professionalism and efficiency. Achieved and consistently maintained a 96% Customer Satisfaction (CSAT) score. Resolved customer queries, complaints, and escalations in a timely manner. Logged complaints and managed tickets using CRM tools. Coordinated with internal teams for swift resolution of complex issues. Identified upselling and cross-selling opportunities during customer interactions. Maintained accurate records of all customer interactions and transactions. Adhered to quality standards and company communication guidelines at all times.

Education

Physics, Grade