Headline

Product Designer @Enpass | UX Designer | CyberSecurity | Business Growth with Design Experience | End to End Experience

About

Senior Product Designer with 4+ years of experience. My design and research expertise focuses on solving problems while driving business growth. I have collaborated extensively with CXOs, PMs, and key stakeholders to drive decisions through effective persuasion and collaboration, and have led a high ownership design team of three with hands on execution and mentorship. Having worked on products across both B2B and B2C markets, I understand the distinct needs of each, which creates immense value in the experiences I create.

Location

Gurugram

AI stack

cursor

notion

openai

v0

Work experience

Senior UX Designer at Enpass Technologies Inc, Jan 2022 - Present · 4 yrs 7 mos, Gurugram, Haryana, India, • Achieved a 30% increase in onboarding conversion for B2C mobile app by leading a strategic UX overhaul and simplifying the user journey. • Improved onboarding completion rates by 30% for B2B web console by introducing structured, use-case-specific navigation paths for admins. • Led the end-to-end design and rollout of the passkey feature, which achieved critical acclaim, positioned Enpass as one of the top 3 fastest global adopters, and earned a featured spotlight from Google. • Modernized the desktop app interface, establishing a unified design framework that reduced future feature delivery time by 20%. • Introduced a scalable design system for Enpass products, driving consistency across platforms and accelerating design to development cycles. • Collaborated with CXOs, PMs, and key stakeholders to align teams, streamline communication, and drive data driven decisions that shaped key business outcomes. • Led a high ownership design team of 3 designers with hands on execution and mentorship.

Senior Customer Service Representative at Concentrix, Feb 2020 - Jan 2021 · 1 yr, India, • Solved customers problems for Amazon's digital services and achieved a 95% customer success rate. • Handled high volume customer inquiries, reducing average handling time by 25%. • Collaborated with a design team, communicating customer feedback. Sparked a passion for UI/UX and helped me transition into design roles.

Customer Support Associate at Concentrix, Jun 2019 - Feb 2020 · 9 mos, India

Education

Bachelor's degree, Computer Software and Media Applications, Guru Gobind Singh Indraprastha University

Chiranjiv Bharti School