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Vishal Yadav

Sales executive

Mumbai

3+ years of work experience

ARK Infosolutions Pvt. Ltd.
Dec 20241 yrNov 2025

Maharashtra, India

Working in Coreldraw Business development executive and IT Complains Core Responsibilities 1. Renewal & Customer Retention (Account Management) * Renewal Management: Proactively manage the portfolio of existing CorelDRAW customers, identifying license expiration dates and executing timely renewal strategies to ensure continuous subscription/usage. * Upselling/Cross-selling: Identify opportunities within the existing customer base to upsell to higher-tier CorelDRAW suites or cross-sell related products/services. * Lead Generation: Actively research, identify, and qualify new business opportunities and prospective clients requiring professional design software like CorelDRAW. * Sales Cycle Management: Own the end-to-end sales process for new clients, from initial outreach (cold calling, email campaigns) to pitching, proposal development, negotiation, and final deal closure. 3. Complaint & Issue Resolution (Business Interface) * First Point of Contact: Serve as the primary business interface for customer complaints related to the CorelDRAW Application, specifically focusing on licensing, installation, authentication, and subscription issues. * Coordinating Resolution: Triage customer complaints and effectively coordinate with internal technical support, product, or legal teams to ensure swift and satisfactory resolution * Feedback Loop: Capture and report recurring complaint patterns (e.g., specific software bugs, confusing renewal processes) to management and product development for continuous improvement. Key Performance Indicators (KPIs) * Renewal Rate % * New Business Revenue (Fresh Sales) * Sales Pipeline Health (Fresh & Renewal) * Customer Satisfaction Score (related to complaint resolution)
Tech Mahindra
Jul 20239 mosMar 2024

Mumbai, Maharashtra, India

Sutherland Global Service Limited
Jun 20212 yrs 2 mosJul 2023

Mumbai, Maharashtra, India

Associate Customer

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Vishal Yadav on Tal

Headline

Sales executive

Location

Mumbai

Work experience

Business Development Executive at ARK Infosolutions Pvt. Ltd., Dec 2024 - Nov 2025 · 1 yr, Maharashtra, India, Working in Coreldraw Business development executive and IT Complains Core Responsibilities 1. Renewal & Customer Retention (Account Management) * Renewal Management: Proactively manage the portfolio of existing CorelDRAW customers, identifying license expiration dates and executing timely renewal strategies to ensure continuous subscription/usage. * Upselling/Cross-selling: Identify opportunities within the existing customer base to upsell to higher-tier CorelDRAW suites or cross-sell related products/services. * Lead Generation: Actively research, identify, and qualify new business opportunities and prospective clients requiring professional design software like CorelDRAW. * Sales Cycle Management: Own the end-to-end sales process for new clients, from initial outreach (cold calling, email campaigns) to pitching, proposal development, negotiation, and final deal closure. 3. Complaint & Issue Resolution (Business Interface) * First Point of Contact: Serve as the primary business interface for customer complaints related to the CorelDRAW Application, specifically focusing on licensing, installation, authentication, and subscription issues. * Coordinating Resolution: Triage customer complaints and effectively coordinate with internal technical support, product, or legal teams to ensure swift and satisfactory resolution * Feedback Loop: Capture and report recurring complaint patterns (e.g., specific software bugs, confusing renewal processes) to management and product development for continuous improvement. Key Performance Indicators (KPIs) * Renewal Rate % * New Business Revenue (Fresh Sales) * Sales Pipeline Health (Fresh & Renewal) * Customer Satisfaction Score (related to complaint resolution)

Customer Service Associate at Tech Mahindra, Jul 2023 - Mar 2024 · 9 mos, Mumbai, Maharashtra, India

Sales Assistant at Sutherland Global Service Limited, Jun 2021 - Jul 2023 · 2 yrs 2 mos, Mumbai, Maharashtra, India, Associate Customer

Vishal Yadav - Business Development Executive in Mumbai | Tal