Headline

Product Manager || IMT G || Product Management || AI Product Management || Product Owner || Piramal Finance

About

🚀 I am a Product Owner managing loan verification journeys for high-risk NBFC clientele, with a strong focus on building reliable, scalable internal platforms. 🧩 I enjoy simplifying complex workflows and turning operational pain points into clear, usable product solutions. 🤝 Working closely with engineering and UI/UX teams in an Agile framework, I drive stakeholder alignment, GTM planning, and creative problem-solving to deliver metric-driven impact across initiatives. 🎓 I’m a PGDM graduate from IMT Ghaziabad with a major in marketing and minor in Strategy, Innovation & Entrepreneurship. I thrive at the intersection of creative storytelling, consumer psychology, and data-driven decision making. 🔍 My academic journey and internships in product management, sales, and digital marketing have equipped me to analyze complex customer problems, design omnichannel solutions, and drive business growth. Whether building a 24/7 AI-powered micro-branch for Bharat’s financial consumers and re-imagining critical verification journey or redesigning in-store layouts through on-ground insights, I’m passionate about bridging human behaviour with impactful strategies. 🧠 I have a deep interest in psychology, sociology, and behavioural science, which fuels my approach to marketing, customer experience, and innovation. I combine this with my love for writing and independent research—currently working on a novel and posting reflections on consumer behaviour and philosophy. 🛠️ My core strengths include: Customer-Centric Problem Solving Strategic Communication & Storytelling Marketing Strategy & Brand Positioning Consumer Research & Behavioral Insights Cross-functional Collaboration & Leadership 📚 My work spans research publications, blog articles, podcast hosting, and leadership roles across B-school events and initiatives. 🎙 Let’s connect if you're looking to collaborate, brainstorm, or just have a meaningful chat on how people, products, and ideas interact in today’s world.

Location

Bengaluru

AI stack

anthropic apis

claude

kilocode

ChatGPT

Cline

Work experience

Digital Product Management at Piramal Finance, Jun 2025 - Present · 1 yr 6 mos, Bengaluru, • Product Owner for Legal, Technical, and Personal Discussion platforms • Resolved platform issues, reducing Sales incidents by 80% by collaborating with engineering and UI/UX teams • Driving a 0 to 1 project reimagining Personal Discussions, with a expected TAT reduction of 40% and enhanced CX • Developed an Admin Central concept note that empowers business users to perform self-service CRUD operations • Reduced UAC Turnaround-time by 40% by creating AI agent for automated UACs generation for PRDs and JIRA tickets • Integrated an MIS into multiple lending platforms with seamless SSO, providing users with real-time data • SPOC for Sales Assistant and Credit Assistant AI chatbots catering to 12000+ user base across organization; leveraged data crunching and user interaction insights to devise strategy and secured over 80% adoption of sales chatbot • Transformed the sales chatbot into the single POC for all user issues pan-India by integrating help portal directly into the chatbot interface; integrated two chatbots via MCP to create a unified interface • Designed and Implemented AI agent workflows for technical issues resolution automation • Managed Fraud Control Platform and designed agentic workflows for Fraud Control Unit (FCU) activity automation • Conducted pan-India research on legal report creation, property encumbrance verification, and fraud control processes, delivering actionable insights for discovering automation opportunities through AI driven process optimization, and developing solutions to save TAT and costs

Digital Product Management at Piramal Capital & Housing Finance Limited, Apr 2024 - Jun 2024 · 3 mos, Bengaluru, Karnataka, India, • Spearheaded a groundbreaking omnichannel customer experience strategy for the 'Bharat customer' segment, leveraging deep dive market research, data-driven insights, and direct customer engagement to drive innovation in financial services. • Pioneered a revolutionary and future-oriented branch experience concept, alongside 20+ high-impact recommendations. Engineered cutting-edge solutions including streamlined digital processes and customer centric systems • Crafted comprehensive customer journey maps and emotion graphs, proposing disruptive strategies to revolutionize physical banking, catalyze growth, and dramatically enhance customer satisfaction. Conducted rigorous feasibility studies and cross industry benchmarking to ensure actionable, results-driven recommendations.

Education

PGDM, Full time, Institute of Management Technology, Ghaziabad

Bachelor of Business Administration - BBA, Business Administration and Management, General, J.D. Birla Institute (Department of Management)