Headline

Enterprise Analytics & BI Leader | Automation & Analytics Strategy | Vice President Business Intelligence @ Citicorp Services India Pvt. Ltd.

About

With over 19 years of experience, including 8+ years leading analytics programs and organizations globally, I specialize in transforming complex business challenges into actionable, data-driven solutions. Currently serving as Vice President at Citicorp Services India.

Location

Mumbai Metropolitan Region

AI stack

codex

cursor

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Work experience

Vice President Business Intelligence at Citicorp services India private Limited, Jan 2022 - Present · 4 yrs 8 mos, Mumbai, Maharashtra, India, I successfully transformed QA and credit risk analytics at Citicorp Services India through innovative solutions. • Designed a GenAI-enabled QA review framework, automating evidence summarization and saving approximately 1,500 man-hours. • Re-engineered the Retail Portfolio Review Dashboard, replacing manual processes with automation, saving around 24 person-days annually. • Delivered a comprehensive Wholesale Portfolio Analytics platform, integrating multiple data sources and eliminating 36 person-days of manual reporting.

Vice President at Citicorp Services India Pvt. Ltd., Jan 2022 - Present · 4 yrs 8 mos, Architected and implemented a centralized Population Analytics Platform by integrating data from 4 source systems using Tableau, KNIME, SQL, and PySpark, replacing manual reporting processes and establishing a governed single source of truth for QA operations. Delivered 18 KPI-driven coverage views adopted by 60+ testers, reviewers, and QA leaders across 8–12 QAR programs, cutting reporting effort by ~60% and enabling faster sampling, capacity planning, and risk monitoring. Established an Enterprise Exception Monitoring Framework that automated weekly tracking of QA findings and remediation activities, providing leadership with actionable insights into aging items, due-date compliance, and closure performance across multiple review programs. Designed and delivered a QAR Governance Analytics solution that tracked 32 milestones across 4 review phases for 35+ QAR programs (8–12 active concurrently), reconciling execution against a rolling 4-year coverage plan and providing QA leadership with weekly visibility into RAG status, milestone delays, delivery risks, and team velocity for proactive decision-making. Designed and implemented a GenAI-enabled QA review framework using Citi's Stylus AI platform and Claude LLM, building standardized prompt templates and review taxonomies to automate evidence summarization and QA narrative drafting and delivering ~1,500 man-hours in productivity savings.

Vice President at J.P. Morgan Services India Pvt. Ltd., Nov 2021 - Jan 2022 · 3 mos, Developed and deployed two Tableau-based compliance reporting solutions, enabling enhanced monitoring and visibility into key regulatory and operational compliance metrics.

Senior Associate at TIAA, Jul 2017 - Nov 2021 · 4 yrs 5 mos, Mumbai, Maharashtra, India, Owned analytics strategy for regulatory communications quality, delivering improvements in reporting completeness, timeliness, and accuracy while leading the transformation to Tableau as the enterprise standard for analytics and executive reporting. Led the design of enterprise analytics frameworks for communication quality, SLA adherence, and accuracy, combining Elasticsearch/Kibana telemetry with Tableau reporting. Delivered validated, drill-down performance insights that strengthened governance, improved issue identification, and enhanced leadership decision-making. Designed and implemented a Logistic Regression-based predictive analytics solution for SLA compliance forecasting, integrating Splunk telemetry data with Python driven statistical modelling and Tableau visualizations to support proactive operational risk management. Led the development of automated dashboard quality assurance solutions leveraging Selenium and the Tableau JavaScript API, strengthening reporting governance, improving data integrity, and enabling scalable validation across enterprise analytics platforms. Developed and delivered Tableau and Python learning programs for cross-functional teams, enabling 20+ analysts to build dashboards and automate reporting processes independently. Technology used: Tableau Desktop, Tableau Server, Oracle, Python, Elastic search, Alteryx, Viso & Excel.

Lead Analyst at Bank of America, Oct 2016 - Jul 2017 · 10 mos, Mumbai, Maharashtra, India, I was part Collateral management team as Lead Analyst my role involved creating different analyses (dashboards & reports). Develop reporting capabilities throughout different process such as demands and calls. Here are few highlights of work done: ✔Develop a single Tableau dashboard solution for Multiple Countries and Currencies. ✔Develop reconciliations dashboard for multiple systems using shared data extracts and cross data source joins ✔Develop automation script using Tableau XML and C# for documentation of tableau dashboards. ✔Embedded Tableau Visualization to web application developed using Angular and other technologies and Tableau Javascript API. 3 ✔Carry out descriptive statistics and inferential statistics using Python to understand the key features. ✔Develop Real-time Email classification Model using Naïve Bayes algorithm in python to segregate emails as accepted or rejected based on the Mail body. ✔Accepted mails are further classified as partial or fully accepted.

Education

Bachelor’s Degree, Computer Application, Sikkim Manipal University - Distance Education

Diploma in Computer Engineering, Computers, Maharashtra state board of technical education