---
title: "Vishal Sethi - Senior Manager (Program Manager) in Greater Chennai Area | Tal"
description: "Meet Vishal Sethi, Mortgage Operations Leader | P&L Owner | Process Optimization & Transformation based in Greater Chennai Area."
image: "https://tal.club/meet/vishal-sethi/share-image"
---

# Vishal Sethi on Tal

## Headline

Mortgage Operations Leader \| P&L Owner \| Process Optimization & Transformation

## About

Senior BFSI operations leader with 20\+ years of experience in mortgage and financial services operations, managing large\-scale delivery portfolios, P&L ownership, and global client engagements\. Currently leading a 170\+ member mortgage operations team at Tata Consultancy Services\. Proven track record of improving portfolio margins, optimizing workforce strategy, and driving operational transformation through automation and data\-driven decision making\. Experienced in scaling delivery, reducing cost\-to\-serve, and implementing process improvements that enhance productivity and service quality\. Currently pursuing executive program in Generative AI for Business Leaders from IIM Visakhapatnam, with focus on applying AI\-driven solutions to transform mortgage operations, reduce manual effort, and improve turnaround times\.

## Location

Greater Chennai Area

## Work experience

Senior Manager \(Program Manager\) at Tata Consultancy Services, Jun 2021 \- Present · 5 yrs, Chennai, Tamil Nadu, India, Leading a team of 170\+ associates spread across multiple locations and processes\.

Project Delivery Manager at Tata Consultancy Services, Oct 2018 \- May 2021 · 2 yrs 8 mos, Chennai, Tamil Nadu, India, Managing a default loan servicing process which involves payment of invoices to various attorneys who have performed default loan service\-related work like Foreclosure, bankruptcy, Loss Mitigation, Preservation, REO, Title Loss mitigation etc\.

Assistant Manager at Tata Consultancy Services, Jul 2014 \- Sep 2018 · 4 yrs 3 mos, Greater Chennai Area

Team Lead at Zenta, Oct 2010 \- May 2011 · 8 mos

Senior Financial Analyst at Zenta, Apr 2008 \- Sep 2010 · 2 yrs 6 mos, Analyze the financial statement of commercial property to monitor property performance and derive the Debt service coverage Ration which is a key performance metric for the investors\.

Financial Analyst at Zenta, Apr 2006 \- Mar 2008 · 2 yrs

Customer Service Representative at Allsec Technologies Limited, Jul 2005 \- Feb 2006 · 8 mos, Chennai, Tamil Nadu, India, Customer Support Officer for Outbound Sales for US and Australian process

## Education

Master of Business Administration \(M\.B\.A\.\), International Business, Pondicherry University

[View the original profile](https://tal.club/meet/vishal-sethi)

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