Vishal Sethi profile photo 1 on Tal

Vishal Sethi

Mortgage Operations Leader | P&L Owner | Process Optimization & Transformation

Greater Chennai Area

17+ years of work experience

Tata Consultancy Services
Jun 20215 yrsPresent

Chennai, Tamil Nadu, India

Leading a team of 170+ associates spread across multiple locations and processes.
Tata Consultancy Services
Oct 20182 yrs 8 mosMay 2021

Chennai, Tamil Nadu, India

Managing a default loan servicing process which involves payment of invoices to various attorneys who have performed default loan service-related work like Foreclosure, bankruptcy, Loss Mitigation, Preservation, REO, Title Loss mitigation etc.
Tata Consultancy Services
Jul 20144 yrs 3 mosSep 2018

Greater Chennai Area

Zenta
Oct 20108 mosMay 2011

Zenta
Apr 20082 yrs 6 mosSep 2010

Analyze the financial statement of commercial property to monitor property performance and derive the Debt service coverage Ration which is a key performance metric for the investors.
Zenta
Apr 20062 yrsMar 2008

Allsec Technologies Limited
Jul 20058 mosFeb 2006

Chennai, Tamil Nadu, India

Customer Support Officer for Outbound Sales for US and Australian process

Education

Pondicherry University

Master of Business Administration (M.B.A.), International Business

Pondicherry University

20062 yrs2008

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Headline

Mortgage Operations Leader | P&L Owner | Process Optimization & Transformation

About

Senior BFSI operations leader with 20+ years of experience in mortgage and financial services operations, managing large-scale delivery portfolios, P&L ownership, and global client engagements. Currently leading a 170+ member mortgage operations team at Tata Consultancy Services. Proven track record of improving portfolio margins, optimizing workforce strategy, and driving operational transformation through automation and data-driven decision making. Experienced in scaling delivery, reducing cost-to-serve, and implementing process improvements that enhance productivity and service quality. Currently pursuing executive program in Generative AI for Business Leaders from IIM Visakhapatnam, with focus on applying AI-driven solutions to transform mortgage operations, reduce manual effort, and improve turnaround times.

Location

Greater Chennai Area

Work experience

Senior Manager (Program Manager) at Tata Consultancy Services, Jun 2021 - Present · 5 yrs, Chennai, Tamil Nadu, India, Leading a team of 170+ associates spread across multiple locations and processes.

Project Delivery Manager at Tata Consultancy Services, Oct 2018 - May 2021 · 2 yrs 8 mos, Chennai, Tamil Nadu, India, Managing a default loan servicing process which involves payment of invoices to various attorneys who have performed default loan service-related work like Foreclosure, bankruptcy, Loss Mitigation, Preservation, REO, Title Loss mitigation etc.

Assistant Manager at Tata Consultancy Services, Jul 2014 - Sep 2018 · 4 yrs 3 mos, Greater Chennai Area

Team Lead at Zenta, Oct 2010 - May 2011 · 8 mos

Senior Financial Analyst at Zenta, Apr 2008 - Sep 2010 · 2 yrs 6 mos, Analyze the financial statement of commercial property to monitor property performance and derive the Debt service coverage Ration which is a key performance metric for the investors.

Financial Analyst at Zenta, Apr 2006 - Mar 2008 · 2 yrs

Customer Service Representative at Allsec Technologies Limited, Jul 2005 - Feb 2006 · 8 mos, Chennai, Tamil Nadu, India, Customer Support Officer for Outbound Sales for US and Australian process

Education

Master of Business Administration (M.B.A.), International Business, Pondicherry University