Headline

IT Manager @ Eide Bailly | 20 Years in IT Infrastructure, Service Delivery & Digital Transformation | IIM Indore | ITIL | Cloud & Cybersecurity | Driving Enterprise IT Excellence

About

With over 20 years of experience in Information Technology, I specialize in building and managing robust IT ecosystems that drive business growth. From designing enter‐prise network architectures for organizations like Air India, HPCL, and Bank of Baroda to leading IT operations and service delivery for global firms, my career has been defined by one mission: aligning technology with business strategy to deliver measurable outcomes. Currently serving as IT Manager at Eide Bailly LLP, I oversee end-to-end IT operations, infrastructure management, and service delivery — ensuring seamless technology experiences across the enterprise. My expertise spans IT infrastructure management, ITIL-driven service management, incident and problem resolution, cloud computing, cyber‐security, and digital transformation. What sets me apart: → Strategic IT Leadership: Proven ability to translate complex business needs into scalable technology solutions, managing projects from requirements analysis through implementation and training. → Cross-Domain Expertise: Deep knowledge across system administration, network design, server management, cloud platforms (AWS, Azure), virtualization (VMware), and cybersecurity frameworks. → Continuous Learning Mindset: Executive Program in Digital Transformation from IIM Indore, PG Diploma in IT Management from AIMA, and certifications including MCP, CCNA, CompTIA, and VMware — I invest in staying ahead of the technology curve. → People-First Approach: I believe the best technology solutions emerge from strong relationships. Whether mentoring teams, collaborating with vendors, or engaging stake‐holders, I lead with empathy and clear communication. I'm passionate about emerging technologies, digital transformation, and building IT organizations that are agile, secure, and future-ready. Let's connect — I'm always open to conversations about technology, leadership, and innovation.

Location

Mumbai

Work experience

Engineering Manager at Aptiv, Jul 2023 - Present · 3 y 3 mo, Bengaluru, Directing technology operations and internal infrastructure strategy. Aligning digital workflows with enterprise business goals to ensure scalability

Incident Manager at Tech Mahindra, Oct 2022 - Oct 2023 · 1 yr 1 mo, Mumbai, Managed critical incidents for global clients, ensuring 99.9% service continuity. Incident Lifecycle Management, Command & Coordination, Communication & Stackholder management, Problem & Root Cause Analysis, Process Improvement..

IT Manager at ITCoordinates, May 2020 - Sep 2022 · 2 yrs 5 mos, Ahmedabad, Managed IT support, Server & Network Support,Web server,Patch Management and Remote Deployment.

Consultant & Self Employed | E-commerce at Independent, Jan 2011 - Apr 2020 · 9 yrs 4 mos, Ahmedabad, Amazon Vendor Central and Amazon Platform Business, Flipkart,Snapdeal,E Bay Business Platform Partner.E- Commerce Platform Business.Natiojal Distribution Vendor of CP-Plus & Dahua CCTV,N Computing Thin Client,SME Wi Fi Routers.Managed E-Commerce Platforms. Managed Inventory , Business Developments ,and Build Strategic partnership with CP-Plus, Cisco,D-Link,Microsoft,Ncomputing.

Project Manager at Venmitra Systems, Aug 2007 - May 2010 · 2 yrs 10 mos, Mumbai, Implemented LAN/WAN Solutions, Wireless Networks and Data Centre Technical Leadership with Provided L2-L3 Technical Support for Complex Infrastructure Issues.Executed Network Infrastructure deployment projects for enterprise clients.Cross - Functional Alignment, Resources Management, Scope & Delivery Management.

Education

Executive Program in Digital Transformation, Digital transformation, Indian Institute of Management, Indore

PG Diploma in IT Management, Data Analytics & Business Intelligence, All India Management Association (AIMA)