Vishal Narona profile photo 1 on Tal

Vishal Narona

Assistant Manager at Handpickd | Flipkart | Delhivery

Mumbai

5+ years of work experience

Handpickd
May 20267 mosPresent

Bengaluru, Karnataka, India

Assistant Manager at Handpickd | Operations Management | Team Leadership | Process Improvement | Customer Experience | Startup Enthusiast.
Flipkart
Sep 20259 mosMay 2026

Managed end-to-end operations for a high-volume hub, leading a team of 60+ associates and ensuring SLA adherence. Improved First Attempt Delivery (FAD) from 68% to 85% within 3 months through team training and process corrections. Monitored KPIs including OTD, OFD, RTO%, productivity, ageing shipments, and NDR closures. Conducted RCA on NDR (Non-Delivery Reports) and misroutes, reducing customer escalation turnaround time and optimizing inventory reconciliation. Served as primary escalation point for delays, misroutes, and customer complaints, driving quick resolution. Optimized route and shift planning to reduce operational inefficiencies and improve daily throughput.
Delhivery
Sep 20214 yrs 1 moSep 2025

Mumbai, Maharashtra, India

Vishal’s AI Stack

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Blackbox AI
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Education

Karnataka University, Dharwad

Master of Business Administration - MBA, Finance and Marketing

Karnataka University, Dharwad

20182 yrs2020

Bachelor of Business Administration

Government Degree College

20143 yrs2017

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Headline

Assistant Manager at Handpickd | Flipkart | Delhivery

About

With hands on experience in fast paced logistics operations, I have developed strong problem-solving, coordination, and operational management skills. I am now looking for opportunities where I can take on larger responsibilities, contribute to process improvement, and grow into leadership roles within supply chain and operations.

Location

Mumbai

AI stack

claude code

meta

claudecode

Blackbox AI

Braintrust

Replicate

Work experience

Assistant Manager at Handpickd, May 2026 - Present · 7 mos, Bengaluru, Karnataka, India, Assistant Manager at Handpickd | Operations Management | Team Leadership | Process Improvement | Customer Experience | Startup Enthusiast.

Hub Manager at Flipkart, Sep 2025 - May 2026 · 9 mos, Managed end-to-end operations for a high-volume hub, leading a team of 60+ associates and ensuring SLA adherence. Improved First Attempt Delivery (FAD) from 68% to 85% within 3 months through team training and process corrections. Monitored KPIs including OTD, OFD, RTO%, productivity, ageing shipments, and NDR closures. Conducted RCA on NDR (Non-Delivery Reports) and misroutes, reducing customer escalation turnaround time and optimizing inventory reconciliation. Served as primary escalation point for delays, misroutes, and customer complaints, driving quick resolution. Optimized route and shift planning to reduce operational inefficiencies and improve daily throughput.

Associate at Delhivery, Sep 2021 - Sep 2025 · 4 yrs 1 mo, Mumbai, Maharashtra, India

Education

Master of Business Administration - MBA, Finance and Marketing, Karnataka University, Dharwad

Bachelor of Business Administration, Government Degree College