About
Over 10 years of strong Operational experience in Client Servicing, People Management, Project Management. Highly motivated and result focussed professional with exceptional leadership and communication skills with proven abilities in customer relationship management. To lead/manage all aspects of operations with emphasis on service delivery, continuous improvement in operating results and strengthening underlying projects (transition, quality, work flow). Resourceful at maintaining business relationship with clients to achieve quality product and service norms by resolving their service-related critical issues. Excellent skills in MS Excel, Word, PowerPoint, Outlook & Other MS tools and hands on practice on various applications like – ServiceNow, Genesys cloud, Mainframe, ERP, Project billing system, Allocation Tools, Invoicing systems etc.
Work experience
Operations Manager at Infosys BPM, Jan 2025 - Present · 1 yr 4 mos, Pune, Maharashtra, India
Project Manager at Infosys BPM, May 2023 - Jan 2025 · 1 yr 9 mos, Pune
Assistant Manager at EXL, Dec 2021 - May 2023 · 1 yr 6 mos
Duty Manager at Capita India, Nov 2015 - Dec 2021 · 6 yrs 2 mos, Pune, Maharashtra, India
Customer Service Representative at Tech Mahindra, Mar 2014 - Oct 2015 · 1 yr 8 mos, Pune, Maharashtra, India
Customer Service Representative at Tata Business Support Services Limited(Serwizsol), Mar 2013 - Feb 2014 · 1 yr, Pune, Maharashtra, India
