Vishal Gupta

10+ years of work experience

Jan 20215 yrs 6 mosPresent

As a Team Lead at Tata Consultancy Services (TCS), I have had the opportunity to lead and manage a diverse team of professionals while overseeing various projects. In this role, I have utilized my strong communication and problem-solving skills to ensure the successful delivery of projects and meet client expectations. • Managed the team of 15 individuals and ensuring that excellent customer service are provided to customers. • Oversaw multiple projects • Fulfill multiple project requests while meeting product development deadlines • Ensuring that policy requirements and SLA Criteria are fulfilled • Sharing the performance reports with client on daily, weekly & monthly basis • Real Time communication with the customer as well as agency office by abilities of problem-solving Handling customer's queries, requests and complaints through mails • Making daily, Weekly & Monthly productivity and pendency reports • Interacting with client on Daily, Weekly basis & Monthly basis. • Review Training - New hire / Cross-training / Refreshers • Utilized strong communication and problem-solving skills

Mar 20191 yr 11 mosJan 2021

As a Subject Matter Expert at Tata Consultancy Services (TCS), I have had the opportunity to utilize my expertise in the field to provide valuable insights and drive successful projects for clients. My role has allowed me to work closely with cross-functional teams and contribute to the overall growth and success of the company. • Organized daily appointments for various clients and customers • Maximized team efforts by always trying to get to the brighter side of every situation • Developed strategies to improve project efficiency • Random audit sampling • Improved user productivity and efficiency through system training and support. • Mentored junior team members in subject matter expertise

Aug 20162 yrs 8 mosMar 2019

As a Senior Executive at Tata Consultancy Services (TCS), I have been responsible for leading and managing various projects and teams, as well as driving business growth and achieving targets. My experience at TCS has allowed me to develop strong leadership skills and strategic thinking abilities. • Keeping close follow up with team members on job sheet to achieve given KPI's • Doing Cross Training with other team members to increase the productivity and helping them to complete their work with the TAT • Doing route cause analysis with the team to avoid the same mistakes in future. • Approached each problem with fresh mind and analytical strategies to quickly resolve queries of customers. • Assigned tasks to lower-level personnel based on qualifications and skills set. • Developed and implemented effective business strategies