Headline

Crew accommodation Agent

About

I pride myself on my customer service skills and my ability to resolve potentially difficult situations. With 2+ years of experience as a customer service associate, (Flipkart ,Phonepe, US Interaction)I have learned to understand and resolve customer issues effectively. On a related note, I also have strong communication skills, which help me to work well with customers, team members, and executives. I am known for being an effective team member with a talent for giving presentations.

Location

Indore

Work experience

Crew Accommodations Agent at Corpay’s Airline Division at Corpay, Mar 2022 - Present · 4 yrs 4 mos, Remote, Essential duties and responsibilities: Book hotel accommodations for flight attendants, pilot crews, ad-hoc crews and other non-crew airline employees. Handle emergency relocations of crews that occur last minute with the Supervisor on shift Work closely and in sync with client’s Crew Scheduling and other relevant groups to satisfy all operational requirements and resolve situations that may affect crew members. Communicate with internal departments and management to resolve problems and expedite work. Monitor and confirm access to tools, systems and defined resources needed to perform the job duties as per Standard Operations Procedures, and report issues to shift supervisors. Effectively utilize all tools and technology to process, track and report transactions Accurately register in TA Connections System and applications all reservations information, agreements, approvals, and background information relevant for future research and troubleshooting Source for suitable and compliant hotel markets and cities where our airline clients don’t have contracted hotels or when contracted hotels are Sold Out. In case of only having non-compliant options, ensure the process to obtain approvals is followed recorded in the system as evidence. Make payments to hotel and transportation vendors as per system settings. (hotel’s contractual payment terms) Maintain impeccable attendance, punctuality, breaks, and adherence to Companies’ policies and Employee’s Handbook Support Account Management Team, IT, Billing and Commission Collections departments with data gathering activities, research, and issue troubleshooting. Works on special projects and other duties as assigned.

Intent analyst at Continuum Global Solutions, Jan 2020 - Feb 2022 · 2 yrs 2 mos, Indore, Madhya Pradesh, India

Customer Support Specialist at Teleperformance, Jan 2018 - Jul 2019 · 1 yr 7 mos, Indore, Madhya Pradesh, India

Education

Bechelor in computer science, Computer Science, Mahatma Gandhi Chitrakoot Gramodaya Vishwavidyalaya

Bachelor of Applied Science - BASc, Computer Science, Mahatma Gandhi University, Kerala