---
title: "Vishal Kumar - Customer Executive in Pune Division | Tal"
description: "Meet Vishal Kumar, Customer Success Specialist | Client Retention | SLA & CSAT Expert | Transitioning into SaaS CSM/TAM Roles based in Pune Division."
image: "https://tal.club/meet/vishal-85/share-image"
---

# Vishal Kumar on Tal

## Headline

Customer Success Specialist \| Client Retention \| SLA & CSAT Expert \| Transitioning into SaaS CSM/TAM Roles

## About

Customer Success professional with 2\.5\+ years of experience working with US and Indian clients across telecom, healthcare, e\-commerce, and automobile industries\. I specialize in: Customer retention & engagement SLA\-driven support & escalation handling Stakeholder coordination Improving customer satisfaction \(CSAT\) Currently, I am transitioning into Customer Success / Account Management roles within SaaS and tech\-driven companies, where I can contribute to customer growth, retention, and long\-term value creation\. I am actively learning CRM tools, customer lifecycle strategies, and SaaS business models to align with high\-impact CSM roles\. Open to opportunities in Customer Success, Account Management, and Technical Account Management\. Let’s connect\!

## Location

Pune Division

## Work experience

Customer Executive at IT Cube Solutions, US Client – Record Retrieval & Legal Authorization Operations • Manage customer operations for US healthcare and legal clients with focus on legal authorization validation\. • Ensure accuracy, compliance, and turnaround time while processing authorization requests\. • Coordinate with US clients and internal teams to resolve authorization\-related issues\. • Maintain SLA adherence, documentation accuracy, and service quality benchmarks\.

Client Support Specialist at ITCube ITeS \(A 1Point1 Company\), May 2025 \- Present · 1 yr 3 mos, Pune District, Maharashtra, India, I am currently working as a client support specialist at IT Cube Solutions, where I specialize in retrieving and managing data records based on client requests\. With a focus on accuracy, timeliness, and client satisfaction, I ensure smooth and efficient delivery of essential data services that support business decision\-making\.

Senior Customer Representative at Vortex One Growth Pvt\. Ltd, Mar 2025 \- Apr 2025 · 2 mos, Automobile & EV Customer Success Operations • Handled end\-to\-end customer success operations for EV and ICE automobile brands\. • Acted as primary contact for dealerships, sales managers, and internal stakeholders\. • Prepared performance reports and customer insights using Excel\. • Worked directly with international client Motohaus on service performance updates\.

Customer Analyst at eClerx Services Ltd, Apr 2024 \- Aug 2024 · 5 mos, • Supported customer troubleshooting, retention initiatives, and sales enablement\. • Balanced customer satisfaction with revenue support objectives\. • Delivered consistent service experience through structured case handling\.

Customer Relationship Executive at Exela Technologies, Jul 2023 \- Apr 2024 · 10 mos, Pune District, Maharashtra, India

Customer Care Executive at Exela Technologies, Jun 2023 \- Apr 2024 · 11 mos, • Managed pan\-India customer leads from marketing campaigns\. • Supported lead conversion, follow\-ups, and customer onboarding\. • Collaborated with teams to improve campaign effectiveness\.

[View the original profile](https://tal.club/meet/vishal-85)

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