Headline

Customer Success Specialist | Client Retention | SLA & CSAT Expert | Transitioning into SaaS CSM/TAM Roles

About

Customer Success professional with 2.5+ years of experience working with US and Indian clients across telecom, healthcare, e-commerce, and automobile industries. I specialize in: Customer retention & engagement SLA-driven support & escalation handling Stakeholder coordination Improving customer satisfaction (CSAT) Currently, I am transitioning into Customer Success / Account Management roles within SaaS and tech-driven companies, where I can contribute to customer growth, retention, and long-term value creation. I am actively learning CRM tools, customer lifecycle strategies, and SaaS business models to align with high-impact CSM roles. Open to opportunities in Customer Success, Account Management, and Technical Account Management. Let’s connect!

Location

Pune Division

Work experience

Customer Executive at IT Cube Solutions, US Client – Record Retrieval & Legal Authorization Operations • Manage customer operations for US healthcare and legal clients with focus on legal authorization validation. • Ensure accuracy, compliance, and turnaround time while processing authorization requests. • Coordinate with US clients and internal teams to resolve authorization-related issues. • Maintain SLA adherence, documentation accuracy, and service quality benchmarks.

Client Support Specialist at ITCube ITeS (A 1Point1 Company), May 2025 - Present · 1 yr 3 mos, Pune District, Maharashtra, India, I am currently working as a client support specialist at IT Cube Solutions, where I specialize in retrieving and managing data records based on client requests. With a focus on accuracy, timeliness, and client satisfaction, I ensure smooth and efficient delivery of essential data services that support business decision-making.

Senior Customer Representative at Vortex One Growth Pvt. Ltd, Mar 2025 - Apr 2025 · 2 mos, Automobile & EV Customer Success Operations • Handled end-to-end customer success operations for EV and ICE automobile brands. • Acted as primary contact for dealerships, sales managers, and internal stakeholders. • Prepared performance reports and customer insights using Excel. • Worked directly with international client Motohaus on service performance updates.

Customer Analyst at eClerx Services Ltd, Apr 2024 - Aug 2024 · 5 mos, • Supported customer troubleshooting, retention initiatives, and sales enablement. • Balanced customer satisfaction with revenue support objectives. • Delivered consistent service experience through structured case handling.

Customer Relationship Executive at Exela Technologies, Jul 2023 - Apr 2024 · 10 mos, Pune District, Maharashtra, India

Customer Care Executive at Exela Technologies, Jun 2023 - Apr 2024 · 11 mos, • Managed pan-India customer leads from marketing campaigns. • Supported lead conversion, follow-ups, and customer onboarding. • Collaborated with teams to improve campaign effectiveness.