Headline

Customer Experience & Support Operations Analyst | Power BI • SQL • SLA/TAT Optimization • Work Flow/Process Automation.

About

At Sid's Farm, my role as an Operations Executive sharpens the efficiency of our supply chains. Previously, as a Customer Experience Team Lead, I honed these competencies and contributed to the seamless operations at IKEA India. My journey underscores a commitment to operational excellence and innovative customer solutions in the dynamic field of retail and supply chain management.

Location

Hyderabad

Work experience

Analyst Central Operations - Supply Chain at Sid's Farm, Aug 2024 - Present · 1 yr 11 mos, Hyderabad, Telangana, India

First Mile Executive - Supply Chain at Sid's Farm, Feb 2024 - Jul 2024 · 6 mos, On-site

Customer Onboarding Team lead at Sid's Farm, Dec 2021 - Sep 2022 · 10 mos

Customer Support - Subject Matter Expert at Sid's Farm, Oct 2021 - Dec 2021 · 3 mos

Customer Support Center Generalist at IKEA India, Aug 2019 - Mar 2021 · 1 yr 8 mos, Hyderabad Area, India

Travel Specialist at FlipFares.com (Tripsolver LLC), Nov 2017 - Apr 2018 · 6 mos

Travel Specialist at IndianEagle.com, Aug 2016 - Oct 2017 · 1 yr 3 mos

Education

Electrical and Electronics Engineering, TRR College of Engg