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Vishal P

Business Development | Data Analyst | Client Acquisition | Customer Support Executive | Enterprise Client Handling | CRM & SLA Management

Bengaluru

2+ years of work experience

Concentrix
20233 yrs 6 mosPresent

Jan 20242 yrs 4 mosApr 2026

Provided customer support via calls, chat, and email for clients including IBM, Airtel, and Wipro via calls, chat, and email, handling quote creation, pricing accuracy, and service contract lifecycle management using CRM and quoting tools. Resolved customer queries, managed contract renewals and modifications, and ensured accurate documentation, ticket resolution, and adherence to process and quality standards. Maintained strong client relationships through clear communication, timely follow-ups, and effective issue resolution. Provided customer and technical support for Xfinity Mobile, Internet/Wi-Fi, Home Security, and TV services through chat by troubleshooting issues, resolving customer concerns, handling account queries, and ensuring a positive customer experience. Managed multiple customer interactions while maintaining service quality, handling escalations, and identifying opportunities to upsell additional services based on customer needs.
STARTEK Aegis
Jul 20237 mosJan 2024

Delivered end-to-end support to Flipkart sellers by resolving inquiries, operational issues, and platform-related challenges. Conducted personalized one-on-one sessions to educate users on dashboard navigation and improve their platform experience. Handled product listing support by coordinating with sellers to gather accurate product details and ensure smooth onboarding. Diagnosed and resolved technical issues, including server errors and website problems, ensuring minimal disruption for users.
Startek
20221 yr2023

Education

Civil Engineering

Ramaiah Institution of Technology and polytechnic

20195 yrs2024
Ramaiah Institute Of Technology

Master of Business Administration

Ramaiah Institute Of Technology

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Headline

Business Development | Data Analyst | Client Acquisition | Customer Support Executive | Enterprise Client Handling | CRM & SLA Management

About

Business Analyst and Business Development professional with experience in client acquisition, enterprise client handling, and driving business growth. Skilled in data analysis, CRM tools, SLA management, and technical troubleshooting. Strong communication and problem-solving abilities with experience in managing high-volume customer interactions. Open to opportunities in Business Analyst, Business Development, or Customer/Technical Support roles. >Business Development & Client Acquisition (B2B Sales) >Data Analysis & Insight Generation >Enterprise Client Handling & Relationship Management >CRM & SLA Management >Customer Support & Technical Troubleshooting

Location

Bengaluru

Work experience

Senior Business Development Associate at Concentrix, 2023 - Present · 3 yrs 6 mos

Customer Support Executive at CONCETRIX - CISCO/COMCAST(Xfinity), Jan 2024 - Apr 2026 · 2 yrs 4 mos, Provided customer support via calls, chat, and email for clients including IBM, Airtel, and Wipro via calls, chat, and email, handling quote creation, pricing accuracy, and service contract lifecycle management using CRM and quoting tools. Resolved customer queries, managed contract renewals and modifications, and ensured accurate documentation, ticket resolution, and adherence to process and quality standards. Maintained strong client relationships through clear communication, timely follow-ups, and effective issue resolution. Provided customer and technical support for Xfinity Mobile, Internet/Wi-Fi, Home Security, and TV services through chat by troubleshooting issues, resolving customer concerns, handling account queries, and ensuring a positive customer experience. Managed multiple customer interactions while maintaining service quality, handling escalations, and identifying opportunities to upsell additional services based on customer needs.

Technical Support Trainer at STARTEK Aegis, Jul 2023 - Jan 2024 · 7 mos, Delivered end-to-end support to Flipkart sellers by resolving inquiries, operational issues, and platform-related challenges. Conducted personalized one-on-one sessions to educate users on dashboard navigation and improve their platform experience. Handled product listing support by coordinating with sellers to gather accurate product details and ensure smooth onboarding. Diagnosed and resolved technical issues, including server errors and website problems, ensuring minimal disruption for users.

Trainer, Technical Support Business development(Flipkart) at Startek, 2022 - 2023 · 1 yr

Education

Civil Engineering, Civil Engineering, Ramaiah Institution of Technology and polytechnic

Master of Business Administration, Ramaiah Institute Of Technology

Vishal P - Senior Business Development Associate in Bengaluru | Tal