---
title: "Vishal Kushwah - SDS Resolution Specialist in Greater Agra Area | Tal"
description: "Meet Vishal Kushwah, SDS Resolution Specialist (Temp L3) at Amazon | Escalation Management | Operations Support | Process Improvement based in Greater Agra Area."
image: "https://tal.club/meet/vishal-24/share-image"
---

# Vishal Kushwah on Tal

## Headline

SDS Resolution Specialist \(Temp L3\) at Amazon \| Escalation Management \| Operations Support \| Process Improvement

## About

I am currently working with Amazon CS Operations as a Resolution Specialist \(L3\), specializing in handling complex escalations and identifying root causes behind recurring operational issues\. Since joining in September 2024 as an SDS Associate \(L2\), I have consistently taken ownership of high\-impact driver\-related issues across payments, compliance, and operational workflows\. I was converted to a permanent employee in February 2025 and later progressed into a Resolution Specialist role\. My core strengths include: • Root cause analysis of recurring defects impacting driver and customer experience • Resolution of complex escalations with high ownership and accuracy • Identifying system and process gaps and suggesting improvements • Supporting team performance through coaching and knowledge sharing I have also worked as a New Hire Trainer, where I trained associates on tools, SOPs, and resolution frameworks, improving team efficiency and quality\. I am now focused on roles that require deep investigation, stakeholder collaboration, and process\-level thinking—where I can contribute not only by resolving issues, but by eliminating them at scale\.

## Location

Greater Agra Area

## Work experience

SDS Resolution Specialist at Amazon, Aug 2025 \- Present · 11 mos, • Handle complex driver escalations across payments, compliance, and operational defects • Perform root cause analysis to identify underlying issues and prevent recurrence • Identify recurring defects and highlight process gaps to improve resolution accuracy • Ensure end\-to\-end ownership of high\-impact cases with focus on customer experience • Act as a support resource for associates in resolving complex queries

SDS SME at Amazon, Jun 2025 \- Aug 2025 · 3 mos, • Acted as Subject Matter Expert \(SME\) for handling critical and complex cases • Provided real\-time support and guidance to associates on issue resolution • Helped improve team accuracy by identifying common errors and corrective actions

SDS Associate at Amazon, Sep 2024 \- Jun 2025 · 10 mos, Remote, • Managed driver queries related to payments, delivery issues, and account concerns • Ensured timely and accurate resolution aligned with customer experience standards • Identified recurring issues and supported team members in improving resolution quality

## Education

Bachelor's degree, Science, Dr\. B\. R\. Ambedkar University, Agra

[View the original profile](https://tal.club/meet/vishal-24)

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