Vishal Singh profile photo 1 on Tal

Vishal Singh

Analyst (Managed Services) @Phreesia

Hyderabad

5+ years of work experience

Phreesia
Apr 20242 yrs 4 mosPresent

Remote

Collaborated extensively with US healthcare entities. Delivered comprehensive solutions for patient inquiries. Coordinated appointments with medical professionals. Confirmed coverage with insurance providers. Collected critical insurance data by communicating effectively with patients. Administered collection of copays while managing data logs. Monitored and maintained records of all hospital group activities in database. Delivered essential front desk assistance to medical professionals. Monitored strict observance of HIPAA and PHI guidelines. Uploaded policy identifiers into PM platform. Operated systems like Patient Management, EHR, Talkdesk, and CRM efficiently.
Rayden Interactive
May 202311 mosMar 2024

India

Collaborated extensively with US healthcare entities. Delivered comprehensive solutions for patient inquiries. Coordinated appointments with medical professionals. Confirmed coverage with insurance providers. Collected critical insurance data by communicating effectively with patients. Administered collection of copays while managing data logs. Monitored and maintained records of all hospital group activities in database. Delivered essential front desk assistance to medical professionals. Monitored strict observance of HIPAA and PHI guidelines. Uploaded policy identifiers into PM platform. Operated systems like Patient Management, EHR, Talkdesk, and CRM efficiently.
Sutherland
Apr 20221 yr 1 moApr 2023

Hyderabad, Telangana, India

Coordinated international exchange and remittance operations. Handled management of remittance accounts for clients. Oversaw and supervised transactions in progress as well as those that failed. Ensured accurate tracking and communication of transaction details. Handled inbound communications. Communicated with customers to achieve final resolutions. Ensured compliance by reviewing and approving KYC documentation. Identified fraudulent and spam transactions. Collaborated with team lead for efficient closure of fraud-related accounts. Collaborated extensively with regional banks in many countries, including India. Demonstrated expertise in foreign currency exchange to customers. Facilitated onboarding for new users to establish comfort with services. Worked alongside compliance team to ensure adherence to regulations.
UNIVARIETY
Feb 202110 mosNov 2021

Hyderabad, Telangana, India

Delivered comprehensive aid to the alumni department as part of the initial group. Developed comprehensive alumni profiles for renowned educational institutions across India. Facilitated communication with students and guardians to acquire updated alumni records. Coordinated communications for various alumni gatherings and student functions. Submitted daily target data for the entire team to the manager. Conducted thorough training sessions for new joiners.
UNIVARIETY
Feb 202110 mosNov 2021

• Supported client and data management operations, ensuring data accuracy and compliance. • Conducted research and analysis to identify workflow gaps and recommended process improvements. • Assisted project teams in planning, communication, and execution to maintain service quality standards.

Education

Indira Gandhi National Open University

Master of Arts - MA, Political Science and Government

Indira Gandhi National Open University

Indira Gandhi National Open University

Bachelor of Arts - BA, Political Science and Government

Indira Gandhi National Open University

20204 yrs2024

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Headline

Analyst (Managed Services) @Phreesia

About

Experienced customer service professional seeking a platform to leverage and enhance my abilities, driving personal and professional growth within an organization. Skilled in effectively addressing and resolving customer issues, with a strong emphasis on team collaboration and achieving positive outcomes. Known for reliability, adaptability, and excellent communication and problem-solving skills.

Location

Hyderabad

Work experience

Analyst (Managed Services) at Phreesia, Apr 2024 - Present · 2 yrs 4 mos, Remote, Collaborated extensively with US healthcare entities. Delivered comprehensive solutions for patient inquiries. Coordinated appointments with medical professionals. Confirmed coverage with insurance providers. Collected critical insurance data by communicating effectively with patients. Administered collection of copays while managing data logs. Monitored and maintained records of all hospital group activities in database. Delivered essential front desk assistance to medical professionals. Monitored strict observance of HIPAA and PHI guidelines. Uploaded policy identifiers into PM platform. Operated systems like Patient Management, EHR, Talkdesk, and CRM efficiently.

Analyst (Managed Services) at Rayden Interactive, May 2023 - Mar 2024 · 11 mos, India, Collaborated extensively with US healthcare entities. Delivered comprehensive solutions for patient inquiries. Coordinated appointments with medical professionals. Confirmed coverage with insurance providers. Collected critical insurance data by communicating effectively with patients. Administered collection of copays while managing data logs. Monitored and maintained records of all hospital group activities in database. Delivered essential front desk assistance to medical professionals. Monitored strict observance of HIPAA and PHI guidelines. Uploaded policy identifiers into PM platform. Operated systems like Patient Management, EHR, Talkdesk, and CRM efficiently.

Associate-Account Management at Sutherland, Apr 2022 - Apr 2023 · 1 yr 1 mo, Hyderabad, Telangana, India, Coordinated international exchange and remittance operations. Handled management of remittance accounts for clients. Oversaw and supervised transactions in progress as well as those that failed. Ensured accurate tracking and communication of transaction details. Handled inbound communications. Communicated with customers to achieve final resolutions. Ensured compliance by reviewing and approving KYC documentation. Identified fraudulent and spam transactions. Collaborated with team lead for efficient closure of fraud-related accounts. Collaborated extensively with regional banks in many countries, including India. Demonstrated expertise in foreign currency exchange to customers. Facilitated onboarding for new users to establish comfort with services. Worked alongside compliance team to ensure adherence to regulations.

Customer Support Executive at UNIVARIETY, Feb 2021 - Nov 2021 · 10 mos, Hyderabad, Telangana, India, Delivered comprehensive aid to the alumni department as part of the initial group. Developed comprehensive alumni profiles for renowned educational institutions across India. Facilitated communication with students and guardians to acquire updated alumni records. Coordinated communications for various alumni gatherings and student functions. Submitted daily target data for the entire team to the manager. Conducted thorough training sessions for new joiners.

Operations Associate at UNIVARIETY, Feb 2021 - Nov 2021 · 10 mos, • Supported client and data management operations, ensuring data accuracy and compliance. • Conducted research and analysis to identify workflow gaps and recommended process improvements. • Assisted project teams in planning, communication, and execution to maintain service quality standards.

Education

Master of Arts - MA, Political Science and Government, Indira Gandhi National Open University

Bachelor of Arts - BA, Political Science and Government, Indira Gandhi National Open University