Headline

Customer Success Management | Program & Project Delivery | Vendor Governance | Strategic Account Management & Initiatives | Automation Strategy | Stakeholder Engagement | Digital Transformation | Driving Growth

About

Customer success and program delivery professional with over two decades of experience across enterprise IT, managed services, and customer operations. Skilled in managing large client accounts, stakeholder engagement, and vendor governance across Australia and New Zealand. Proven track record in driving business improvement through automation, standardisation, and a proactive customer-centric mindset. Recognised for relationship building, cross-functional collaboration, and implementing strategic initiatives that deliver measurable value and customer satisfaction.

Location

Greater Melbourne Area

AI stack

antigravity

opencode

Work experience

Senior Customer Success Manager at HP, Jun 2023 - Sep 2025 · 2 yrs 4 mos, Melbourne, Victoria, Australia

Customer Program Manager at HP, Mar 2010 - Aug 2024 · 14 yrs 6 mos, HP Australia Pty Limited, Customer Program Manager

IT Project Manager at Implicit Solutions, Sep 2009 - Feb 2010 · 6 mos, Project Manager - IT

Sr. Manager - Technology at Bank of America, Aug 2007 - Aug 2009 · 2 yrs 1 mo, Senior Manager - Transition.

Programme Manager - at HCL Comnet, Apr 2004 - Aug 2007 · 3 yrs 5 mos, Program Manager

Project manager at Computer Sciences Corporation (CSC), May 2003 - Apr 2004 · 1 yr, Project Manager for Global Infrastructure Services (GIS). Primary responsibility was to manage Technical Infrastructure projects from inception to delivery for CSC US Clients.

Education

Bachelor of computer Science, Information Technology, Madurai kamaraj University

Certified Scrum Master, Information Technology, Scrum Org