---
title: "Vipul Kumar - Enterprise Account Manager in New Delhi | Tal"
description: "Meet Vipul Kumar, Enterprise Account Management | Customer Success Manager | Client Retention & Growth | Business Process Optimization | Service & Logistics Industry based in New Delhi."
image: "https://tal.club/meet/vipul-kumar-2/share-image"
---

# Vipul Kumar on Tal

## Headline

Enterprise Account Management \| Customer Success Manager \| Client Retention & Growth \| Business Process Optimization \| Service & Logistics Industry

## About

Customer Success Manager with 7\+ years of experience managing enterprise accounts across logistics and service industries\. I specialize in driving client retention, improving engagement, and enhancing customer experience through structured onboarding, proactive relationship management, and process optimization\. Currently at iThink Logistics, I manage enterprise clients end\-to\-end, focusing on long\-term value creation, reducing escalations, and improving overall account performance\. Key highlights: • Managed 20\+ enterprise clients ensuring high retention and engagement • Improved client engagement by 35% through structured onboarding and lifecycle management • Reduced escalations by 30% via proactive issue resolution and process improvements I am also certified in Business Analysis & Process Management, with a strong focus on identifying process gaps, improving workflows, and driving data\-backed decisions\. Open to opportunities in: • Customer Success \(SaaS / B2B\) • Enterprise Account Management • Customer Experience / Operations • Business / Process Analyst roles

## Location

New Delhi

## Work experience

Enterprise Account Manager at iThink Logistics, Jul 2025 \- Present · 11 mos, Gurugram, • Owned end\-to\-end lifecycle of enterprise accounts, focusing on retention, engagement, and long\-term value creation • Acted as primary point of contact for high\-value clients, ensuring seamless communication and issue resolution • Drove client engagement initiatives to enhance account performance and satisfaction • Reduced escalations by 30% through proactive issue resolution and structured problem\-solving • Identified process gaps and worked with cross\-functional teams to improve service efficiency

Enterprise Account Manager at Blue Dart, Jan 2024 \- Jul 2025 · 1 yr 7 mos, Delhi, India, • Managed high\-value B2B and B2C enterprise accounts, ensuring strong retention and engagement • Delivered tailored logistics solutions \(FTL, PTL, express\) to optimize client operations • Improved customer satisfaction \(CSAT\) and engagement across enterprise accounts • Coordinated with internal teams and vendors to enhance service delivery and reduce client issues

Key Account Manager – Customer Success at Yogichakra Global Pvt Ltd, Jul 2020 \- Dec 2023 · 3 yrs 6 mos, Delhi, India, • Owned key accounts and drove customer success initiatives to improve retention and engagement • Led onboarding and training sessions, increasing product adoption • Conducted competitive analysis to refine account strategies • Proactively resolved client escalations, improving overall experience

Technical Support Executive at Concentrix, Jun 2017 \- Jan 2020 · 2 yrs 8 mos, Gurugram, • Provided end\-to\-end technical support to international clients via calls ensuring high customer satisfaction\. • Resolved technical product issues, improving customer experience\. • Consistently achieved high CSAT scores by delivering timely and effective issue resolution • Diagnosed and resolved technical issues efficiently, reducing repeat contacts and improving first\-call resolution \(FCR\)

## Education

Bachelor's degree, Humanities/Humanistic Studies, Delhi University

Humanities/Humanistic Studies, New Green Field School \- India

[View the original profile](https://tal.club/meet/vipul-kumar-2)

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