Vipin S. profile photo 1 on Tal

Vipin S.

Indore

4+ years of work experience

Teleperformance
Dec 20241 yr 6 mosMay 2026

*****Jump Certifed***** Team Lead managing high-performing chat & voice support teams for international client. Skilled in streamlining communication workflows, driving KPIs, and fostering a culture of accountability and continuous improvement. Proven track record of enhancing customer satisfaction, optimizing response efficiency, and maintaining strong quality standards. Successfully led a 70+ agent transitional team, supported new site setup, and collaborated cross-functionally to reduce shrinkage and improve SLA adherence—all while delivering results in a fast-paced, global support environment.
Teleperformance
Nov 20231 yr 1 moNov 2024

Delivered high-quality data annotation services for an international e-commerce client through robust backend operations. Specialized in image, text, and video annotation to support seamless business transactions.
Teleperformance
Jul 20221 yr 1 moJul 2023

Indore, Madhya Pradesh, India

Chat Support Specialist
BYJU'S
Mar 20222 mosApr 2022

Indore, Madhya Pradesh, India

Successfully completed on the job training of 45 days.
Future Financial Services
Sep 20216 mosFeb 2022

Indore, Madhya Pradesh, India

Hands on experience on cold calling and prospecting. End to end exposure on B2B and B2C sales processes.
Shine Projects
Apr 20212 mosMay 2021

Education

bachelor of science, Computer Science

Devi Ahilya Vishwavidyalaya, Indore

20174 yrs2021

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About

Ambitious

Location

Indore

Work experience

Team Leader - Operations at Teleperformance, Dec 2024 - May 2026 · 1 yr 6 mos, *****Jump Certifed***** Team Lead managing high-performing chat & voice support teams for international client. Skilled in streamlining communication workflows, driving KPIs, and fostering a culture of accountability and continuous improvement. Proven track record of enhancing customer satisfaction, optimizing response efficiency, and maintaining strong quality standards. Successfully led a 70+ agent transitional team, supported new site setup, and collaborated cross-functionally to reduce shrinkage and improve SLA adherence—all while delivering results in a fast-paced, global support environment.

Operations Agent at Teleperformance, Nov 2023 - Nov 2024 · 1 yr 1 mo, Delivered high-quality data annotation services for an international e-commerce client through robust backend operations. Specialized in image, text, and video annotation to support seamless business transactions.

Operations at Teleperformance, Jul 2022 - Jul 2023 · 1 yr 1 mo, Indore, Madhya Pradesh, India, Chat Support Specialist

Business Development Trainee at BYJU'S, Mar 2022 - Apr 2022 · 2 mos, Indore, Madhya Pradesh, India, Successfully completed on the job training of 45 days.

Sales Executive at Future Financial Services, Sep 2021 - Feb 2022 · 6 mos, Indore, Madhya Pradesh, India, Hands on experience on cold calling and prospecting. End to end exposure on B2B and B2C sales processes.

Marketing Intern at Shine Projects, Apr 2021 - May 2021 · 2 mos

Education

bachelor of science, Computer Science, Devi Ahilya Vishwavidyalaya, Indore

Vipin S. - Team Leader - Operations in Indore | Tal