Headline

Founder | Co-founded & Scaled a Global CX Business | Building AI-led Customer Experience Solutions | Global Markets

About

Co-founded and scaled a Customer Experience business from the ground up into a multi-million dollar enterprise—working with global clients, platforms, and partners across geographies. Over the past two decades, I have operated at the intersection of: * Customer Experience Platforms * Enterprise Transformation * AI-led innovation I bring over 30+ years of leadership experience spanning digital transformation in enterprise systems, CRM/ERP transformation, and next-generation Customer Experience platforms. My current focus is in strategic advisory, executive collaboration, and the advancement of next-generation CX and AI ecosystem

Location

Gurgaon

Work experience

Co Founder and Chief Operating Officer at mokSa Technologies, Sep 2009 - Present · 16 yrs 10 mos, Gurugram, Haryana, India, * Co-founded and scaled an enterprise Customer Experience transformation practice across global markets * Led global delivery operations and cross-regional leadership teams across India and North America * Owned commercial growth strategy, P&L oversight, and strategic partner alliances * Drove large-scale contact center modernization and cloud CX platform transformations * Established ecosystem partnerships with leading CX technology providers * Built scalable operating models and governance frameworks to support sustained growth

Domain Head - BI / DW / CTI at iSmart Panache, Jan 2008 - Sep 2009 · 1 yr 9 mos, Led Business Intelligence, Data Warehousing, and CTI practice initiatives, strengthening analytics-enabled customer and operational systems. Selected Contributions: • Built and led specialized BI/DW capabilities aligned to enterprise customer engagement platforms • Integrated analytics and telephony systems to enhance operational visibility and decision-making • Managed cross-functional teams delivering scalable enterprise data solutions

VP Software Engineering at IQ Resource (iYogi), Jul 2006 - Dec 2007 · 1 yr 6 mos, Directed software engineering and technology delivery during a high-growth phase, strengthening scalability, operational governance, and investor readiness. Selected Contributions • Led distributed engineering teams and established structured development governance • Strengthened integration between service operations and technology platforms • Built scalable systems frameworks supporting rapid organizational expansion • Contributed to executive leadership presentations and strategic discussions with private equity investors during capital raise initiatives

Sr. Program Manager at Sapient Corporation, Mar 2004 - Jul 2006 · 2 yrs 5 mos, Led enterprise digital and systems transformation programs for global clients, aligning execution with business strategy. Selected Contributions • Directed complex cross-functional enterprise transformation initiatives • Managed stakeholder alignment across business and technology leadership • Delivered CRM and enterprise platform modernization programs at scale

Webmethods Center Manager at Satyam, Apr 2003 - Feb 2004 · 11 mos, Led enterprise middleware support operations and OEM partnerships for WebMethods-based integration platforms. Strengthened service governance, stakeholder alignment, and delivery reliability across global client engagements.

Education

Leadership with AI, Artificial Intelligence, Indian School of Business

EGMP, Business Administration, Indian Institute of Management Bangalore