About
Technical Team Lead (T3) @ Enphase Energy | Battery Energy Storage (BESS) & AI/ML-Driven Automation | RCA / RCCA | Building automation used by 500+ employees globally. I lead T3 — the highest tier of technical support at Enphase Energy — owning the most complex battery energy storage, PCU, and microinverter escalations, and I build the AI and automation that makes support faster. Over 11+ years I've moved from front-line technical support to leading a 25-member team, driven consistently by one thing: turning messy operational problems into structured systems and tooling. A few things I'm proud of: Battery & energy storage: Drove battery-related issue rates down to 0.7% through structured Root Cause Analysis (RCA / RCCA), proactive monitoring, and automation built on battery and PCU performance data. AI & automation: Founded EnSmarT, a 5-engineer AI-and-automation portfolio of 28 projects / 25+ tools — recognized by our CEO, adopted as an official Enphase home-grown product, and now used by ~500 employees globally to work faster and at higher quality. Team leadership: As a supervisor I ran 5 teams to top rankings across every core KPI (NPS 80% · AHT 19 min · FCR 95.3% · Quality 83%), and led a brand-new team to top all KPIs in its first quarter — a first in Enphase Technical Support history. Recognized as "Best Leader of Excellence" (2025) and "Best Supervisor" as a T3 lead. Always leveling up: Currently completing AI & ML Engineering at IIT Bombay (Dec 2026), going hands-on with model training and CUDA / GPU computing. I'm looking to take on Technical Lead / Engineering Manager roles in energy storage and AI/ML, where I can pair deep domain knowledge with automation to scale how teams operate. Open to conversations — reach me at vinothgusak@gmail.com. Focus areas: Battery Energy Storage Systems (BESS) · Microinverters · IQ Gateway · IQ Battery · Ensemble · Root Cause Analysis · AI/ML · Machine Learning · CUDA · Process Automation · Python · SQL · Team Leadership · Technical Support Operations · Salesforce · Jira
Work experience
T3 Team Lead/Supervisor Technical Support at Enphase Energy, Mar 2026 - Present · 7 mos, Bengaluru, Karnataka, India, Leading a 27 powerhouse of Tier 3 and Escalation specialists. I oversee the resolution of our most critical technical challenges by fostering synergy across departments. By translating technical trends into actionable data for senior executives, I ensure our support strategy aligns with broader business goals.
Team Lead Supervisor at Enphase Energy, Nov 2024 - Mar 2026 · 1 yr 5 mos, Bengaluru, Karnataka, India, Leading a team of 20 talented individuals specializing in Technical Support. Leveraging deep subject matter expertise in Enphase Products such as Microinverters, Batteries and Enlighten Application to provide guidance, mentorship, and technical support to my team.
Senior Subject Matter Expert at Enphase Energy, Apr 2023 - Nov 2024 · 1 yr 8 mos, Bengaluru, Karnataka, India
Associate, WFM at Concentrix, Nov 2020 - Mar 2022 · 1 yr 5 mos, Bangalore
Senior Technical Engineer at Concentrix, Aug 2019 - Nov 2020 · 1 yr 4 mos, Bangalore
Senior Associate at Wipro Limited, Mar 2017 - Aug 2019 · 2 yrs 6 mos, Bangalore, Process & Policy Analyst
Junior Engineer at DSM Soft (P) Ltd., Jul 2015 - Nov 2016 · 1 yr 5 mos, Tiruchchirappalli Area, India
Intern at VDart Inc, Jan 2015 - Jun 2015 · 6 mos, Tiruchchirappalli Area, India
