Headline

Senior Customer Success Manager | Certified CD & GitOps Developer | HSBC · YouTube · ZEISS · Google | WhatsApp AI Deployments | $2M+ MRR Portfolio

About

Most enterprise AI conversations still live in PowerPoints. Mine usually start with: Can this actually reduce support load, increase conversions, or move revenue? I work on conversational AI deployments across enterprise brands like Netflix, YouTube, ZEISS, Google, HSBC Bank, and high-growth digital businesses, building WhatsApp journeys, voice AI agents, automation workflows, and customer communication systems that operate at scale. At Gupshup, I’ve managed: → 40+ enterprise accounts across India & North America → $5M+ MRR portfolio with 0 churn → 10Cr+ expansion pipeline influenced → 50+ sales enablement and deployment assets built → Reduced enterprise sales cycles by ~30% What makes my approach different is the mix behind it. I started in performance marketing at fintech startup Freo, worked in operations at Furlenco, helped build a startup from scratch, and eventually moved into enterprise conversational AI. So today, I don’t look at AI as a demo. I look at it as: acquisition infrastructure retention infrastructure support infrastructure revenue infrastructure I spend most of my time solving questions like: → What AI workflows actually survive enterprise complexity? → Where does WhatsApp outperform apps and email? → How do you deploy AI without breaking customer experience? → What separates automation ROI from automation theatre? I regularly share insights from the field: enterprise AI deployments conversational commerce WhatsApp adoption voice AI systems growth workflows customer journey design If you're building conversational AI for enterprise scale, especially on WhatsApp, Voice, or messaging infrastructure let’s connect.

Location

Bengaluru

AI stack

claude code

gemini

github copilot

grok

notebooklm

notion

Work experience

Senior Customer Success Manager – Global Enterprise Accounts at Gupshup, Jun 2026 - Present · 4 mos, Bangalore Urban, Leading strategic enterprise customer success, growth, retention, and AI adoption initiatives across global enterprise accounts spanning Banking, Healthcare, Retail, Telecom, Media, and Consumer sectors. • Own a portfolio of 40+ enterprise accounts across India, APAC, and North America. • Manage strategic relationships with enterprise customers including HSBC, Abbott, ZEISS, Standard Chartered, Watsons, Nestlé Wyeth, Tonik Financial, Caring Pharmacy, Netflix, YouTube, Bosch, and Google Pixel. • Influenced a 10Cr+ account expansion pipeline through customer success initiatives, executive stakeholder engagement, and AI-led transformation programs. • Maintained 100% retention across strategic enterprise accounts while driving adoption of WhatsApp, RCS, SMS, Conversational AI, Agent Assist, and Personalize solutions. • Conducted 60+ executive workshops and business reviews to identify growth opportunities, improve adoption, and align platform capabilities with customer objectives. • Led customer onboarding, solution consulting, escalations, renewals, and expansion strategies for global enterprise accounts. • Built and executed customer success frameworks, QBR programs, and adoption strategies that improved engagement and long-term customer value.

Growth Marketing Manager at Gupshup, Jul 2024 - Jun 2026 · 2 yrs, Bengaluru, Global Growth Manager 0 churn. $5M+ MRR. 40+ enterprise accounts. Managing global CS for Netflix, YouTube, ZEISS, Google and HSBC Bank at Gupshup, driving WhatsApp AI adoption, exec alignment, and expansion from 1x to 10x. Own customer success and growth for enterprise clients (Netflix, YouTube, Google Pixel India, Bosch, Carl Zeiss). Increased engagement by 30% via conversational journeys; contributed to ₹10 Cr+ pipeline. Drove 35% market share growth across India & North America through tailored campaigns. Conducted 60+ client interviews influencing AI roadmap and feature development. Created 50+ marketing assets, cutting sales cycle by 30% and boosting client confidence. Lifted NPS by 15 points through proactive success planning and business reviews.

Marketing Lead at Freo, Nov 2023 - Jun 2024 · 8 mos, On-site, Thrilled to announce my promotion to Marketing Lead at Freo! With 5 year in the field, I'm passionate about crafting compelling campaigns that resonate. Let's connect and explore the exciting world of marketing together! #MarketingLead #NewBeginnings

Senior Marketing Associate at Freo, Jul 2022 - Nov 2023 · 1 yr 5 mos, Bengaluru, Karnataka, India, Improved landing page conversions by 22% through A/B testing, adding ₹1 Cr+ annual revenue. Reduced CAC by 8% via budget optimization across Google & Meta Ads. Implemented programmatic advertising, improving ad spend efficiency by 15%. Delivered weekly insights to leadership, improving lead quality by 10%.

Senior Executive at Freo, Feb 2022 - Jul 2022 · 6 mos, Bengaluru, Karnataka, India

Chief Operating Officer at The Royal Nest, Jul 2021 - Feb 2022 · 8 mos, Bangalore Urban, Karnataka, India

Senior Associate at Furlenco, Mar 2021 - Jul 2021 · 5 mos, Bangalore Urban, Karnataka, India, Promoted to Senior Associate → Took charge of strategy & execution, led client pitches, managed larger budgets, and drove stronger campaign performance. Mentored junior teammates to level up their marketing & communication skills. Core Strengths: Strategy execution | Multi-channel marketing | Data-driven growth | Team leadership

Operation Executive at Furlenco, Sep 2017 - Jul 2021 · 3 yrs 11 mos, Bangalore, Managed daily order scheduling operations, including new orders, replacements, and terminations, ensuring efficient route planning and optimal resource utilization. • Balanced revenue planning with customer experience by prioritizing high-value deliveries while maintaining SLAs across geographies. • Played a key role in forecasting and regulating daily service volumes to maintain consistency between expected and actual revenue realization. • Monitored performance metrics such as delivery success rates, termination rates, and customer satisfaction scores, and made operational decisions in real-time.

Marketing Executive at gourav energy, Sep 2016 - Nov 2016 · 3 mos

Education

Master of Business Administration - MBA, Sales, Distribution, and Marketing Operations, General, VNS Institute of Management, Neelbad Road, Bhopal