Assistant Vice President Operations at SmartQ with expertise in operational efficiency.

Bengaluru

Bengaluru, Karnataka, India

Hyderabad, Telangana, India

Bengaluru, Karnataka, India


Bengaluru, Karnataka, India

Mumbai Metropolitan Region


PGDOM, Operations Management & Supply Chain
Indira Gandhi National Open University
FOSTAC, Food Safety
FSSAI
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With over 15 years of experience in hospitality, cinemas, and corporate workplace services, currently serving as Assistant Vice President of Operations at SmartQ, overseeing multi-site cafeteria operations for 12,000+ employees. Specializing in operational efficiency, process optimization, and vendor management, contributing to seamless dining experiences and aligning with the company’s mission to transform workplace dining. Leveraging a strong foundation in strategic planning, quality control, and service delivery, supported by prior leadership roles at PVR Cinemas and Radisson Hotels. Focused on enhancing operational standards with a solution-driven approach, ensuring hygiene compliance, sustainability, and customer satisfaction across all facets of workplace services.
Bengaluru
claude
Assistant Vice President Operations at SmartQ, Feb 2025 - Present · 1 yr 8 mos, Bengaluru, – Operations at SmartQ, I oversee and manage cafeteria operations for over 16,000 employees, ensuring seamless food service, operational efficiency, and customer satisfaction. With a strong background in operations management, I specialize in streamlining processes, vendor coordination, and cost optimization to enhance the overall dining experience. My role involves strategic planning, quality control, and process improvement, ensuring that SmartQ delivers best-in-class corporate cafeteria solutions. I am committed to maintaining high standards of hygiene, sustainability, and service excellence, aligning with the company’s mission to revolutionize workplace dining experiences. With a solution-oriented approach and a passion for operational excellence, I focus on driving efficiency, innovation, and continuous improvement to elevate food service management at SmartQ.
General Manager at PVR Limited, May 2022 - Feb 2025 · 2 yrs 10 mos, Bengaluru, Karnataka, India, #Innovation-focused change agent & a strategic planner, with success in formulating departmental vision & values with strong skills in Hotels and cinema management / Local Administration, directing Cinema Operations for multiplexes, Security & Safety Functions, consistently increasing revenue, profits, productivity focusing on new customer addition and establishing relationships #Currently working with PVR Ltd., (Vegacity Superplex) as Cinema General Manager ~Reporting Regional General Manager #Played a key role in directing the personnel functions of the food and beverage department as an Head of the department including recruitment, hiring, orientation, coaching, counselling, training, wage & salary administration, performance appraisals and succession planning #Unique blend of visionary leadership with expertise in developing & deploying the strategy for highest quality of Food and Beverage department management for ensuring customer delight and increasing footfalls / consumption as well as implementing the strategy for ensuring high level of guest experience. #Proven track record in maintaining harmony & best work environment in the hotels and constantly provide expertise and guidance to the team. #Experience in maintaining day-to-day operations of the Hotel/mall in terms of Mall Presentation, Tenant Relationship, Security, and Waste Management, coordination with Engineering Department and Facilities & Ambience up to the highest international standards. #Team-based management style coupled with the zeal to drive visions into reality and achieve the business target through effective mentoring, execution training & career planning
Assistant Food and Beverage Manager (HOD) at Radisson Hotel Group, Nov 2021 - May 2022 · 7 mos, Hyderabad, Telangana, India
Manager (Restaurant, Lounge and Banquet Operations) at Marriott International, Dec 2020 - Oct 2021 · 11 mos, Bengaluru, Karnataka, India, Renaissance Race Course Bengaluru Custodian for Restaurant lounge and Banquets Operations and Revenue.
Transition Period at Marriott International, Jun 2020 - Dec 2020 · 7 mos, In Transition with Marriott
Restaurant Manager and Food and Beverage Sales at Marriott International, Jul 2018 - Jun 2020 · 2 yrs, Bengaluru, Karnataka, India, Restaurant Manager- Directly responsible for F&B sales and Operations.
Assistant Manager at The Taj Mahal Palace, 2016 - 2018 · 2 yrs, Mumbai Metropolitan Region
PGDOM, Operations Management & Supply Chain, Indira Gandhi National Open University
FOSTAC, Food Safety, FSSAI