Headline

Operations Manager | 18+ Years Experience in Process Optimization, Team Leadership & Business Efficiency | Open to Opportunities

About

Experienced Assistant Manager with a demonstrated history of several years in the People Management industry. Skilled in claims handling, Insurance, Strong business development professional with a Diploma focused in Public administration from Little Flower Matriculation School. I am interested in any kind of project based work such as Project Manager or Assistant Director roles

Location

Bengaluru

AI stack

claude

ChatGPT

Work experience

Project Manager at Medi Assist, Oct 2024 - Present · 2 yrs 2 mos

Travel Manager at International Healthcare Management Services (Mayfair Group), Oct 2024 - Feb 2026 · 1 yr 5 mos, Lead end-to-end operations for Health & Travel Claims across voice and non-voice channels, ensuring strict adherence to SLAs, TATs, and quality benchmarks. Manage a multi-skilled team of 40 associates handling inbound calls, emails, and chat support with consistently low attrition. Drive backlog reduction, pend control, and productivity improvement through workforce planning, schedule optimization, and daily performance tracking. Implement process controls, SOPs, and quality checklists to ensure regulatory and compliance adherence. Handle high-priority escalations, client communications, and operational incident management. Conduct regular performance reviews, coaching sessions, and development plans for team members. Prepare Operational reports for leadership and client reviews. Collaborate with cross-functional teams to improve service delivery and customer experience.

Assistant Manager at Aeries Technolog Group Private Limited, Jun 2021 - Jan 2023 · 1 yr 8 mos, India, Handled Claims Processing Team

Assistant Operations Manager at Aeries Technology, Jun 2021 - Jan 2023 · 1 yr 8 mos, Managed day-to-day operations across multiple projects, ensuring SLA adherence and optimal resource utilization. Planned and allocated workforce based on forecasted volumes and business priorities. Introduced productivity tracking and quality improvement initiatives to enhance operational efficiency. Led team huddles, performance reviews, and corrective action plans. Partnered with clients and internal stakeholders to address operational gaps and improvement opportunities. Supported transition and stabilization of processes during business changes.

Assistant Manager at United Healthcare Medicare Solutions, Feb 2018 - Mar 2020 · 2 yrs 2 mos, Bengaluru Area, India

Education

B. Com, Accounting, Little Flower Matriculation School

Bachelor of Commerce, University of Kerala