Vinod Kumar N profile photo 1 on Tal

Vinod Kumar N

Strategic Customer Success | Client Advocacy • Escalation Management • RCA | Driving Retention & Customer Health

Bengaluru

2+ years of work experience

Coventine Digital Private Limited (Client : TCS )
Aug 20248 mosMar 2025

India

Supported engagement lifecycle operations by managing critical issue resolution and ensuring minimal disruption to service delivery. • Collaborated with cross-functional teams and stakeholders to drive operational efficiency and timely execution. • Coordinated discussions and tracked progress across teams to ensure alignment with project timelines and deliverables. • Delivered structured communication and reporting to leadership, enabling data-driven decision-making. • Conducted root cause analysis and process evaluations to enhance operational workflows and reduce recurring issues. • Developed reports and insights to monitor performance, contributing to continuous improvement and service optimization.
pwip
Apr 20231 yr 4 mosJul 2024

India

Drove B2B client acquisition and retention in the foodtech domain by developing strategic sales approaches. Conducted market research and competitor analysis to identify new revenue opportunities. Managed the complete sales cycle: lead generation, pitching, negotiations, and contract closures. Delivered product demonstrations and presentations tailored to client needs. Monitored sales performance metrics, ensuring achievement of monthly and quarterly revenue targets. Provided regular feedback to product and operations teams to improve offerings and client satisfaction.
Global Knowledge Technologies
Apr 20227 mosOct 2022

Karnataka, India

Researched and identified potential clients across IT and consulting domains to expand business pipeline. Generated and qualified leads through cold calling, LinkedIn outreach, and email campaigns. Assisted in creating customized proposals, RFP responses, and presentations for client requirements. Supported senior business development managers in negotiations and deal closures
Global Knowledge Technologies
Apr 20227 mosOct 2022

Bengaluru

Researched and identified potential clients across IT and consulting domains to expand business pipeline. Generated and qualified leads through cold calling, LinkedIn outreach, and email campaigns. Assisted in creating customised proposals, RFP responses, and presentations for client requirements. Supported senior business development managers in negotiations and deal closures

Education

The oxford college of engineering

Master of Business Administration - MBA, Marketing and Finance

The oxford college of engineering

20211 yr2022
bangalore university

Bachelor of Commerce - BCom, Accounting and Finance

bangalore university

20173 yrs2020

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Headline

Strategic Customer Success | Client Advocacy • Escalation Management • RCA | Driving Retention & Customer Health

About

Analytical professional with 2.6+ years of experience in engagement management, service delivery, and business operations. Skilled in stakeholder coordination, financial analysis, and data-driven reporting using Power BI and Excel. Proven ability to support end-to-end processes, improve efficiency, and drive insights for decision-making.

Location

Bengaluru

Work experience

Major Incident Manager at Coventine Digital Private Limited (Client : TCS ), Aug 2024 - Mar 2025 · 8 mos, India, Supported engagement lifecycle operations by managing critical issue resolution and ensuring minimal disruption to service delivery. • Collaborated with cross-functional teams and stakeholders to drive operational efficiency and timely execution. • Coordinated discussions and tracked progress across teams to ensure alignment with project timelines and deliverables. • Delivered structured communication and reporting to leadership, enabling data-driven decision-making. • Conducted root cause analysis and process evaluations to enhance operational workflows and reduce recurring issues. • Developed reports and insights to monitor performance, contributing to continuous improvement and service optimization.

Business Development Executive at pwip, Apr 2023 - Jul 2024 · 1 yr 4 mos, India, Drove B2B client acquisition and retention in the foodtech domain by developing strategic sales approaches. Conducted market research and competitor analysis to identify new revenue opportunities. Managed the complete sales cycle: lead generation, pitching, negotiations, and contract closures. Delivered product demonstrations and presentations tailored to client needs. Monitored sales performance metrics, ensuring achievement of monthly and quarterly revenue targets. Provided regular feedback to product and operations teams to improve offerings and client satisfaction.

Sales & Business Development Associate at Global Knowledge Technologies, Apr 2022 - Oct 2022 · 7 mos, Karnataka, India, Researched and identified potential clients across IT and consulting domains to expand business pipeline. Generated and qualified leads through cold calling, LinkedIn outreach, and email campaigns. Assisted in creating customized proposals, RFP responses, and presentations for client requirements. Supported senior business development managers in negotiations and deal closures

Sales & Business Development Associate at Global Knowledge Technologies, Apr 2022 - Oct 2022 · 7 mos, Bengaluru, Researched and identified potential clients across IT and consulting domains to expand business pipeline. Generated and qualified leads through cold calling, LinkedIn outreach, and email campaigns. Assisted in creating customised proposals, RFP responses, and presentations for client requirements. Supported senior business development managers in negotiations and deal closures

Education

Master of Business Administration - MBA, Marketing and Finance, The oxford college of engineering

Bachelor of Commerce - BCom, Accounting and Finance, bangalore university