Vinitha Kannambroth
Real Estate Brand Storyteller & Customer Champion | 20 Years | AVP & Head - Marketing & Brand at Total Environment | Ex - Embassy Group, Ex- Sobha Ltd | Civil Engineer | ISB - CGMO
Bengaluru
20+ years of work experience
Apr 20251 yr 7 mosPresent
Bengaluru, Karnataka, India
Shaping stories and strategies that turn spaces into experiences.
Nov 20213 yrs 6 mosApr 2025
Bangalore
Apr 20201 yr 8 mosNov 2021
Bengaluru Area, India
Dec 20174 yrsNov 2021
Greater Bengaluru Area
Head of Property Maintenance, Facility Management and Building Operations of all luxury and ultra luxury residential properties of Embassy Group
May 20116 yrs 8 mosDec 2017
Bangalore
* Customer life cycle management of high end residential apartment project
* Hand holding customers through the customisation process for duplex and triplex apartments
May 20116 yrs 8 mosDec 2017
Bengaluru, Karnataka, India
o Managing a team of 6 Customer Experience Managers responsible for providing unsurpassed positive Customer Experience to 600 HNI customers of TE across its flagship project - Windmills of Your Mind, Pursuit of a Radical Rhapsody and In That Quiet Earth
o Handholding customers over a detailed Customization Experience - designing a wide range of elements in the homes
o Responsible for generating repeat sales from customers by delivering a superior quality service
o Responsible for generating a revenue of 100Cr year on year
o The voice of the customer to the company and vice versa to ensure that the company and its customers are well connected and appreciate each other’s standpoints and goal plans
Apr 20116 yrs 9 mosDec 2017
Bengaluru, Karnataka, India
Total Environment is an architect-led Design and Development Company whose vision is to provide an unsurpassed living experience through the creation of sensitively designed inspiring spaces. The concept of blurring the boundaries between indoors and outdoors, detailed customisation of homes and extensive use of natural materials, in-house construction, fully furnished homes and customer-centric approach gives TE a niche in the real estate industry.
My team focuses on developing and providing an enriched Customer Experience for all our customers through several initiatives with the singular goal of “Building Extraordinary Trust” through:
o Customer Loyalty Programs
o Identification of Special Customers (brand ambassadors) and creation of a Special Customer Program.
o Designing every touch point and detail in the Customer’s journey with Total Environment
o Prototype Experience across all prototypes
o Customer Feedback and Surveys and analysis.
o Corporate Contacts Database Management
o Managing Corporate Gifts
Apr 20101 yr 2 mosMay 2011
Ulsoor Road, Bangalore
Worked as Asst. Manager - Customisation as a Part of technical team
* Engage with customers on the modifications of the unit wrt walls, space, finishes, paint etc.
* Preparation of modified / good for construction modified drawings
* Working out the estimates for the modifications
* Preparation of BOQs and releasing purchase request for finishes
Jul 20063 yrs 10 mosApr 2010
Bangalore
Worked as Customer Relationship Management Executive for the first 2 years and then as a CRM Team Manager.
* Customer life ycle management
* Customer receivables management
* Handing over of the units
* Customisation of the units
* Coordination for the registration of the units
* Snagging / Desnagging of the unit
* Active participation in the setting up CRM process, formats etc
* Represented the department for ISO audits
* Training the new recruits
Vinitha’s AI Stack
Education
B. Tech, Civil Engineering
NSS college of Engineering
20024 yrs2006
Upto 10th
Kanikkamatha Convent English Medium Girls High School
198824 yrs2012
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