Headline

Voice AI @ Paytm | Building Voice Agents at Scale

About

Hi, I’m a Senior Software Engineer with 4 years of experience building products across data platforms, ESG SaaS, and Voice AI. Currently exploring and building deeper expertise in LLM inference and post-training.

Location

Bengaluru

AI stack

claude code

elevenlabs

hugging face

mcp

Pipecat

vLLM

Work experience

Senior Software Engineer at Paytm, Jul 2025 - Present · 1 yr 4 mos, Bengaluru, Karnataka, India, * Built an end-to-end Voice AI platform for inbound and outbound calls, integrating telephony, agent orchestration, and speech/LLM models. * Scaled the Voice AI platform to support 1M+ calls per day, with a focus on reliability, scalability, and low-latency call handling. * Built a Pipecat-based cascade voice pipeline (VAD + STT + LLM + TTS), enabling greater control over model selection while significantly improving cost efficiency. * Built a backtesting framework for risk and lending decision flows using historical data, enabling teams to evaluate new policy versions before production rollout and improve release confidence.

Software Development Engineer at StepChange, Mar 2023 - Jul 2025 · 2 yrs 5 mos, Bengaluru, Karnataka, India, - Joined as a founding engineer and built ESG SaaS platform for carbon accounting, value chain and Financed Emissions

Software Engineer - Data Platform at Snapdeal | AceVector Group, Oct 2022 - Mar 2023 · 6 mos, Gurugram, Haryana, India, - Worked in the Data Platform team responsible for real-time processing and analysis of large volumes of structured and unstructured event data from multiple Snapdeal platforms.

Intern at The Sparks Foundation, Mar 2021 - Apr 2021 · 2 mos

Implementation Board Member at Entrepreneurship Cell, Punjab Engineering College (PEC), Jul 2019 - May 2022 · 2 yrs 11 mos

Education

Bachelor of Technology - BTech, Electrical engineering, Punjab Engineering College

12th, Mathematics, Bansal Institute of Education