---
title: "Vineeth K - Lead - Operations and Process Excellence in Bengaluru | Tal"
description: "Meet Vineeth K, Operations - Process Excellence - Customer Experience - Account Management || Ex-CRED || Ex-ICICI Prudential || PGDM - 2018 based in Bengaluru. AI stack includes anthropic apis, claude, and openai."
image: "https://tal.club/meet/vineeth-k-2/share-image"
---

# Vineeth K on Tal

## Headline

Operations \- Process Excellence \- Customer Experience \- Account Management \|\| Ex\-CRED \|\| Ex\-ICICI Prudential \|\| PGDM \- 2018

## Location

Bengaluru

## AI stack

anthropic apis

claude

openai

ChatGPT

## Work experience

Lead \- Operations and Process Excellence at DSP Finance Private Limited, Jun 2025 \- Present · 1 yr 3 mos, On\-site

KYC Compliance Operations at CRED, Jun 2022 \- Mar 2025 · 2 yrs 10 mos, Bengaluru, Karnataka, India · Hybrid, • Oversaw KYC/AML processes at CRED, ensuring compliance and enhancing user experience\. • Implemented verification and remediation procedures to enrich the user journey\. • Leveraged fintech expertise to streamline business processes and drive operational efficiency\.

Consultant \(Funnel Insights and User Experience\) at CRED, Feb 2021 \- May 2022 · 1 yr 4 mos, Bengaluru, Karnataka, India · Hybrid, • Conducted consumer research and managed stakeholders to drive customer success at CRED\. • Collaborated on funnel assist and escalation resolution, enhancing service offerings\. • Contributed to advancing CRED's customer success through strategic insights and data\-driven decisions\.

Senior Associate \- Seller Expansion at Prione Business Services Pvt\. Ltd\. \(“Prione”\), Jun 2020 \- Oct 2020 · 5 mos, Remote, • Acquire new sellers through lead generation and strategic cold calling\. • Support sellers in expanding their product offerings within the online marketplace\. • Provide operational assistance, ensuring seamless onboarding and smooth marketplace operations\.

Key Relationship Manager at ICICI Prudential Life Insurance Company Limited, Apr 2019 \- Jun 2020 · 1 yr 3 mos, Kerala, India, • Managed customer relationships by addressing product\-related queries and promoting new plans to enhance customer engagement\. • Pitched insurance products to potential clients, educating them on the benefits and importance of life insurance and investment solutions\. • Led the entire sales lifecycle, from prospecting leads to successfully issuing policies for new clients\. • Handled service calls, resolving customer issues and ensuring customer satisfaction through timely and effective solutions\. • Drove cross\-selling and upselling efforts, encouraging existing clients to explore additional insurance plans and investment options\. • Generated revenue through the successful closure of sales, meeting and exceeding targets related to insurance and investment products\.

Business Trainee at ICICI Prudential Life Insurance Company Limited, Jul 2018 \- Mar 2019 · 9 mos, Kerala, India, • Service to sales • Conduct weekly training on new product launches, product updates, and refreshers, including quizzes to enhance understanding and improve sales pitch effectiveness\. • Manage and service customer inquiries related to products while proactively encouraging upgrades and new plan adoption\. • Oversee the entire sales lifecycle, from prospecting to policy issuance, ensuring a seamless customer experience\. • Drive revenue generation by closing sales and offering tailored insurance plans and investment solutions\.

Talent Acquisition Intern at Paragon Digital Services Pvt Ltd, Apr 2017 \- Jul 2017 · 4 mos, Chennai Area, India, • Played an active role in the talent acquisition process, including candidate sourcing, screening, and interviewing for multiple roles across the organization\. • Coordinated and managed walk\-in interviews, conducted initial rounds, and effectively communicated candidate statuses to senior management\. • Maintained an up\-to\-date employee database, ensuring all legal policies and documentation were submitted to managers\. • Led document verification for 500 employees, ensuring compliance with organizational policies\. • Managed the full\-cycle recruitment process during a bulk hiring initiative, successfully sourcing, interviewing, and closing positions for a large volume of candidates\.

## Education

PGDM, HR / MARKETING, Thiagarajar School of Management

Bachelor of Business Administration \(BBA\), Business Administration and Management, General, St\.Joseph's College, Tiruchirappalli

[View the original profile](https://tal.club/meet/vineeth-k-2)

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