Vineeth K profile photo 1 on Tal

Vineeth K

Operations - Process Excellence - Customer Experience - Account Management || Ex-CRED || Ex-ICICI Prudential || PGDM - 2018

Bengaluru

7+ years of work experience

DSP Finance Private Limited
Jun 20251 yr 3 mosPresent

On-site

CRED
Jun 20222 yrs 10 mosMar 2025

Bengaluru, Karnataka, India · Hybrid

• Oversaw KYC/AML processes at CRED, ensuring compliance and enhancing user experience. • Implemented verification and remediation procedures to enrich the user journey. • Leveraged fintech expertise to streamline business processes and drive operational efficiency.
CRED
Feb 20211 yr 4 mosMay 2022

Bengaluru, Karnataka, India · Hybrid

• Conducted consumer research and managed stakeholders to drive customer success at CRED. • Collaborated on funnel assist and escalation resolution, enhancing service offerings. • Contributed to advancing CRED's customer success through strategic insights and data-driven decisions.
Prione Business Services Pvt. Ltd. (“Prione”)
Jun 20205 mosOct 2020

Remote

• Acquire new sellers through lead generation and strategic cold calling. • Support sellers in expanding their product offerings within the online marketplace. • Provide operational assistance, ensuring seamless onboarding and smooth marketplace operations.
ICICI Prudential Life Insurance Company Limited
Apr 20191 yr 3 mosJun 2020

Kerala, India

• Managed customer relationships by addressing product-related queries and promoting new plans to enhance customer engagement. • Pitched insurance products to potential clients, educating them on the benefits and importance of life insurance and investment solutions. • Led the entire sales lifecycle, from prospecting leads to successfully issuing policies for new clients. • Handled service calls, resolving customer issues and ensuring customer satisfaction through timely and effective solutions. • Drove cross-selling and upselling efforts, encouraging existing clients to explore additional insurance plans and investment options. • Generated revenue through the successful closure of sales, meeting and exceeding targets related to insurance and investment products.
ICICI Prudential Life Insurance Company Limited
Jul 20189 mosMar 2019

Kerala, India

• Service to sales • Conduct weekly training on new product launches, product updates, and refreshers, including quizzes to enhance understanding and improve sales pitch effectiveness. • Manage and service customer inquiries related to products while proactively encouraging upgrades and new plan adoption. • Oversee the entire sales lifecycle, from prospecting to policy issuance, ensuring a seamless customer experience. • Drive revenue generation by closing sales and offering tailored insurance plans and investment solutions.
Paragon Digital Services Pvt Ltd
Apr 20174 mosJul 2017

Chennai Area, India

• Played an active role in the talent acquisition process, including candidate sourcing, screening, and interviewing for multiple roles across the organization. • Coordinated and managed walk-in interviews, conducted initial rounds, and effectively communicated candidate statuses to senior management. • Maintained an up-to-date employee database, ensuring all legal policies and documentation were submitted to managers. • Led document verification for 500 employees, ensuring compliance with organizational policies. • Managed the full-cycle recruitment process during a bulk hiring initiative, successfully sourcing, interviewing, and closing positions for a large volume of candidates.

Vineeth’s AI Stack

anthropic apis
anthropic apis
claude
claude
openai
openai
ChatGPT
ChatGPT

Education

Thiagarajar School of Management

PGDM, HR / MARKETING

Thiagarajar School of Management

20162 yrs2018

Bachelor of Business Administration (BBA), Business Administration and Management, General

St.Joseph's College, Tiruchirappalli

20123 yrs2015

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Vineeth K on Tal

Headline

Operations - Process Excellence - Customer Experience - Account Management || Ex-CRED || Ex-ICICI Prudential || PGDM - 2018

Location

Bengaluru

AI stack

anthropic apis

claude

openai

ChatGPT

Work experience

Lead - Operations and Process Excellence at DSP Finance Private Limited, Jun 2025 - Present · 1 yr 3 mos, On-site

KYC Compliance Operations at CRED, Jun 2022 - Mar 2025 · 2 yrs 10 mos, Bengaluru, Karnataka, India · Hybrid, • Oversaw KYC/AML processes at CRED, ensuring compliance and enhancing user experience. • Implemented verification and remediation procedures to enrich the user journey. • Leveraged fintech expertise to streamline business processes and drive operational efficiency.

Consultant (Funnel Insights and User Experience) at CRED, Feb 2021 - May 2022 · 1 yr 4 mos, Bengaluru, Karnataka, India · Hybrid, • Conducted consumer research and managed stakeholders to drive customer success at CRED. • Collaborated on funnel assist and escalation resolution, enhancing service offerings. • Contributed to advancing CRED's customer success through strategic insights and data-driven decisions.

Senior Associate - Seller Expansion at Prione Business Services Pvt. Ltd. (“Prione”), Jun 2020 - Oct 2020 · 5 mos, Remote, • Acquire new sellers through lead generation and strategic cold calling. • Support sellers in expanding their product offerings within the online marketplace. • Provide operational assistance, ensuring seamless onboarding and smooth marketplace operations.

Key Relationship Manager at ICICI Prudential Life Insurance Company Limited, Apr 2019 - Jun 2020 · 1 yr 3 mos, Kerala, India, • Managed customer relationships by addressing product-related queries and promoting new plans to enhance customer engagement. • Pitched insurance products to potential clients, educating them on the benefits and importance of life insurance and investment solutions. • Led the entire sales lifecycle, from prospecting leads to successfully issuing policies for new clients. • Handled service calls, resolving customer issues and ensuring customer satisfaction through timely and effective solutions. • Drove cross-selling and upselling efforts, encouraging existing clients to explore additional insurance plans and investment options. • Generated revenue through the successful closure of sales, meeting and exceeding targets related to insurance and investment products.

Business Trainee at ICICI Prudential Life Insurance Company Limited, Jul 2018 - Mar 2019 · 9 mos, Kerala, India, • Service to sales • Conduct weekly training on new product launches, product updates, and refreshers, including quizzes to enhance understanding and improve sales pitch effectiveness. • Manage and service customer inquiries related to products while proactively encouraging upgrades and new plan adoption. • Oversee the entire sales lifecycle, from prospecting to policy issuance, ensuring a seamless customer experience. • Drive revenue generation by closing sales and offering tailored insurance plans and investment solutions.

Talent Acquisition Intern at Paragon Digital Services Pvt Ltd, Apr 2017 - Jul 2017 · 4 mos, Chennai Area, India, • Played an active role in the talent acquisition process, including candidate sourcing, screening, and interviewing for multiple roles across the organization. • Coordinated and managed walk-in interviews, conducted initial rounds, and effectively communicated candidate statuses to senior management. • Maintained an up-to-date employee database, ensuring all legal policies and documentation were submitted to managers. • Led document verification for 500 employees, ensuring compliance with organizational policies. • Managed the full-cycle recruitment process during a bulk hiring initiative, successfully sourcing, interviewing, and closing positions for a large volume of candidates.

Education

PGDM, HR / MARKETING, Thiagarajar School of Management

Bachelor of Business Administration (BBA), Business Administration and Management, General, St.Joseph's College, Tiruchirappalli