Headline

Vice President - Product Manager | Barclays, Ex- ThoughtWorks | ISB

About

As a Product Manager at Barclays, I lead the Cards Product team that delivers value and impact to millions of customers. With over 17 years of experience in product management, I have a strong track record of defining and executing the product vision, strategy, roadmap, and overseeing the end-to-end delivery of business outcomes. I leverage my skills in product management and agile project management to measure and optimize the user experience, business outcomes, and technical performance of the product. I am passionate about collaborating with cross-functional teams and stakeholders, and empowering my team to adopt agile best practices and foster a culture of innovation and learning.

Location

Pune District

AI stack

claude code

codex

gemini

lovable

openai

Microsoft Copilot

Work experience

Vice President at Barclays, Mar 2021 - Present · 5 y 6 mo, Bengaluru, • Own the AI process automation portfolio from August 2026, including Email Classification and Case Creation into Salesforce and Business Automation Workflow, and RemSys remediation; define product direction, requirements, roadmap priorities and cross-functional alignment. • Lead and coach 9 Product Owners; directly owned 2 squads and provided portfolio oversight across 6 additional squads through reportees, influencing developers, quality assurance specialists and analysts in teams of 8 to 35 people. • Owned Manage tribe journeys through 10 August 2026, including Authorized User and Bluebird Strategy, and led development of the Authorized User management strategy. • Led Vault integration for launch, enabling Account Summary and Card Controls application programming interfaces, and drove follow-on Authorized User management strategy and cross-functional interlocks. • Drove mobile-first strategy and journey improvements that grew mobile customers from 5.6M to 8.4M, a 50% increase over roughly two years to end-2025; increased iOS App Store rating from 2.8 to 4.9. • Improved digital servicing outcomes from H1 2023 to H1 2024: increased digital interactions by approximately 13%, from 1.68B to 1.92B, while reducing care calls by approximately 6%, from 7.3M to 6.8M. • Built product business cases incorporating budget and cost considerations to support prioritization and investment decisions across digital and automation initiatives. • Shaped next-generation dispute customer experience with Operations and Deloitte using generative AI, and created the AI Agent Academy in 2026 to strengthen AI-enabled product practices. • Presented Smart Deposit 2.0 and other Kaleidoscope innovation concepts to senior executive leadership forums, including US Consumer Bank executive leadership and business heads. • Won the BX India Code-o-thon in 2023 for a mobile-adoption idea that progressed into delivery; also developed the a frictionless apply-to-digital onboarding solution. • Led digital product strategy, roadmaps and delivery across app and web onboarding and servicing journeys, partnering with engineering, design, operations, marketing, communications and analytics teams. • Owned end-to-end product lifecycle activities from customer problem definition and prioritization through delivery, launch, measurement and continuous improvement across major partner and servicing initiatives.

Lead Consultant at Thoughtworks, Jul 2017 - Feb 2021 · 3 y 7 mo, Greater Hyderabad Area, • Advised clients on product strategy, roadmaps, go-to-market planning, prioritization and delivery across digital platforms and distributed teams. • Gojek Driver Onboarding: launched a digital onboarding product that reduced driver onboarding time by 40%. • Gojek GoCar Fleet Onboarding: delivered a separate fleet onboarding capability that improved onboarding speed by 21%. • Gojek Driver-Vehicle Linking: delivered a separate solution that reduced linking turnaround time by 35%. • DBS Bank PayLah!: delivered mobile wallet capabilities that improved everyday transactions and contributed to S$2M in cost savings through greater digital adoption.

Product Manager at Enchanting Travels, Oct 2014 - Jun 2017 · 2 y 8 mo, Greater Bengaluru Area, • Delivered a web-based product used by internal and external users, generating a 5x efficiency improvement. • Defined user stories aligned to business strategy and goals, and led requirements elicitation, analysis and prioritization across the product portfolio. • Led data analysis, migration planning and execution across travel management products, customer relationship management and content management systems

Project Manager at Compassites Software Solutions, Apr 2014 - Jun 2017 · 3 yrs 3 mos, Bangalore

Buiness Analyst/ Project Manager at Myntra Jabong, Apr 2014 - Sep 2014 · 5 mo, Bengaluru, • Defined minimum viable product scope, resources and launch plan for the Windows application; led release planning and execution across Android, iOS and Windows. • Launched Myntra mobile applications, achieving 1,000 downloads on day one across iOS and Android and 5,000 Android active users in the first week. • Created application metrics reports to monitor product adoption and launch performance

Lead Business Analyst at ITON LLC, Sep 2012 - Mar 2014 · 1 y 6 mo, Muscat, Oman, • Captured target-state processes and solutions in Business Process Model and Notation and documented them in system design documents for Oman’s national eVisa platform. • Conducted requirements-gathering sessions with government ministries and created Axure prototypes and wireframes for Royal Oman Police end users. • Created data-flow diagrams, logical database models, schemas and service inventories based on service-oriented architecture; supported data migration and active visa synchronization. • Coordinated development planning and issue mitigation across distributed SITA and ITON teams.

Business Analyst at Blue Cross Blue Shield Association, Dec 2010 - Nov 2011 · 11 mo, Jacksonville, ▪︎ Conducted Joint Application Development sessions and translated business needs into actionable specifications, use cases and process flows for product and engineering teams. • Created renewal process flows, use cases and mapping documents for Small Group Vision product migration, and documented supplementary specifications for Siebel sales functionality. • Provided floor support during the Siebel upgrade from version 7.5 to 8.1 and facilitated defect analysis, test-driven development and test-script reviews for dental migration initiatives.

Business Analyst at Burger King, May 2009 - Nov 2010 · 1 y 6 mo, Miami, USA, • Led international implementation support, rollout, training and frequently asked question documentation for MyScheduler across Canada, ChinaSingapore and Mexico, contributing to a verified $2.6M in realized annual labor cost savings in the United States. • Defined scope and functional requirements for Burger King restaurant portal upgrades and managed gap analysis, defect tracking and vendor delivery coordination. • Partnered with functional teams on MyScheduler implementation and supported menu-item data analysis in Oracle Database.

Education

Product Management, Indian School of Business

Master's degree, Electrical and Electronics Engineering, Wilkes University