About
I am a seasoned and results-driven Customer Success and Delivery Leader with over 25 years of experience driving large-scale programs, managed services, and complex projects across telecom, utilities, and green energy. For the past four years, I have led the global customer success team at a high-growth startup, ensuring seamless service delivery and customer satisfaction on a global scale. My expertise spans program delivery, customer engagement, commercial strategy, and technical execution. I have a proven track record of winning, seeding, and delivering high-value initiatives while fostering strong relationships with stakeholders at all levels, including C-suite executives. I thrive in dynamic, fast-paced environments, leveraging strategic leadership, commercial acumen, and deep technical knowledge to drive business success. My leadership philosophy is built on collaboration, teamwork, and developing high-performing, geographically dispersed teams to deliver exceptional results. Core Specialties: -- Leadership & Talent Development: Proven ability to lead, motivate, and develop diverse, cross-functional teams in high-pressure environments. -- Customer Success & Stakeholder Management: Expertise in building and maintaining strong customer relationships, aligning service delivery with business objectives. -- Program & Project Delivery: Extensive experience managing multi-million-pound global programs, including system integration and telecom infrastructure rollouts. -- Commercial Acumen & Strategy: Strong capabilities in contract negotiation, supplier management, CAPEX/OPEX oversight, and pre-sales engagement. -- Operational Excellence & Profitability: Adept at optimising delivery frameworks, ensuring operational efficiency, and driving revenue growth. -- Technical Expertise: Qualified Communication Engineer with hands-on experience across Data Core, MVNO, Voice Core, IT, Radio Networks, Intelligent Networks, OSS/BSS, and IMS. I am passionate about driving business-focused results and continuously evolving strategies to meet the needs of customers in an ever-changing digital landscape.
Work experience
Vice President Customer Success and Pre Sales at Vyntelligence, Dec 2020 - Present · 5 yrs 7 mos, Hybrid
Assistant Vice President Customer Success at Vyntelligence, Dec 2020 - May 2023 · 2 yrs 6 mos, London, England, United Kingdom, Vyntelligence simplifies work with smart video AI and a digital work assurance platform. Our culture is built on Simplicity, Velocity, Trust, and Mutuality, fostering a diverse, flat-structured, global team with flexible options. We keep humans at the heart of work.
Program Manager EMEA at Allot Communications, May 2016 - Dec 2020 · 4 yrs 8 mos, United Kingdom, Managing the delivery of Allot products and services across Vodafone's European market. This specifically involves overseeing Allot Securenet, a subscription-based security service that currently boasts 40% customer penetration.
Senior Program Manager at ARRIS, May 2015 - May 2016 · 1 yr 1 mo, Winnersh, Reading, At Arris (CommScope), I established the EMEA Professional Services PMO team and processes, successfully managing high-stakes programs for key clients like British Telecom and Vodafone.
Senior Project Manager at Vodafone UK, Dec 2012 - May 2015 · 2 yrs 6 mos, Newbury, Drove the full lifecycle delivery of complex projects and programs in the IN and Data Core domains for Vodafone UK. I effectively managed cross-functional teams (Networks, IT, Vendors) to deploy new technology and infrastructure, while also playing a foundational role in establishing processes for the new Networks PMO.
Managed Service Delivery Manager - Vodafone Group Enterprise at Aricent, Jun 2011 - Dec 2012 · 1 yr 7 mos, Newbury, Managed Service Delivery Manager - Integration and Testing of Vodafone OneNet Group Enterprise implementation for Vodafone UK, Spain and Germany. Vodafone Group's first enterprise fixed mobile Converged service offering.
Project Manager - Vodafone UK MSC Server Rollout at Aricent, Nov 2010 - May 2011 · 7 mos, Newbury, Infrastructure Rollout - add two MSC servers in the network to provide capacity for future customer growth and relieve the congestion in Vodafone UK core network.
Operations Manager - Vodafone Network Test Environment at Aricent, Feb 2010 - Nov 2010 · 10 mos, Newbury, Operation Manager - Vodafone Network Test labs across Vodafone UK and Ireland. The lab hosted complete mobile network for network and IT/Billing test certification for Vodafone.
