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Vineet Raj

MBA Marketing | Sales Operations | CRM | Customer Retention | Business Analytics | Market Research | Sales Strategy | SAP S/4HANA | Open to Work

Greater Patna Area

1+ year of work experience

JadeCaps
Jan 20266 mosPresent

Bengaluru

Operations Manager | Business Operations | Customer Success | CRM | Process Optimization | JadeCaps • Led end-to-end business operations, operational planning, and workflow management activities, ensuring smooth execution of day-to-day processes, customer interactions, and service delivery initiatives across multiple operational functions. • Managed multiple high-priority business tasks and operational responsibilities within defined timelines, improving workflow efficiency, execution consistency, and overall operational performance. • Enhanced customer satisfaction through proactive issue resolution, escalation handling, and customer relationship management initiatives, strengthening engagement, improving customer experience, and maintaining high-quality service standards. • Executed customer support and CRM workflows to streamline communication channels, strengthen issue resolution processes, and improve customer lifecycle management activities. • Monitored operational KPIs, workflow metrics, customer feedback trends, and service performance indicators to identify operational gaps and support data-driven process improvements. • Controlled operational costs, resource allocation activities, and budget-related workflows to improve financial efficiency, optimize operational spending, and support profitability objectives. • Implemented process optimization initiatives and workflow enhancement strategies to improve operational effectiveness, strengthen execution quality, and reduce process inefficiencies. • Conducted performance monitoring, coaching, and mentorship activities for team members, improving productivity, strengthening collaboration, and supporting professional development initiatives. • Collaborated with cross-functional teams to improve operations and customer engagement. • Supported business growth initiatives through process improvements and team coordination.
Aditya Birla Fashion and Retail Ltd - Pantaloons
May 20252 mosJun 2025

Pune Camp

Sales And Marketing Intern | CRM | Customer Retention | Sales Operations | Aditya Birla Fashion & Retail Ltd – Pantaloons • Assisted in managing Pantaloons Green Card and Insignia loyalty programs, supporting customer retention initiatives and engagement strategies for 500+ members through structured relationship management activities. • Executed customer interaction and relationship management workflows focused on improving customer engagement, loyalty program participation, and repeat customer experiences across retail operations. • Strengthened customer retention efforts through personalized communication, post-purchase engagement activities, and customer-centric interaction strategies supporting long-term relationship development. • Evaluated customer purchase behavior and engagement patterns to identify upselling opportunities, improve customer insights, and support revenue growth initiatives. • Developed practical exposure to sales operations, customer lifecycle management, retail workflows, and business process execution during high-volume SOS and EOSS campaign periods. • Managed billing operations, product tagging, labeling processes, and inventory coordination activities within fast-paced retail environments while maintaining workflow accuracy and service quality. • Supported stock management, inventory tracking, and operational coordination activities to improve execution efficiency and ensure smooth retail operations. • Prepared and monitored sales activities, customer interactions, and operational workflows while strengthening problem-solving and analytical capabilities. • Collaborated with sales teams and cross-functional stakeholders to improve customer engagement, retail operations, and overall service delivery outcomes. • Enhanced communication, teamwork, and customer handling skills through direct customer interactions and daily operational responsibilities.
Aditya Birla Fashion and Retail (Pantaloons)
Apr 20252 mosMay 2025

Sales And Marketing Intern | CRM | Customer Retention | Sales Operations | Aditya Birla Fashion and Retail (Pantaloons) • Supported Pantaloons Green Card and Insignia loyalty program initiatives, contributing to customer retention, repeat engagement, and relationship management activities across retail operations. • Assisted in managing customer interaction workflows and loyalty program participation activities, strengthening customer engagement strategies and improving customer experience across store operations. • Performed customer follow-up activities and post-purchase communication initiatives to support relationship-building efforts, strengthen customer trust, and improve long-term customer engagement. • Helped sales teams maintain customer relationships through structured communication, follow-up calls, and customer support interactions, improving customer lifecycle management workflows. • Strengthened client relationships through regular communication, customer handling activities, and personalized engagement approaches supporting repeat business opportunities. • Gained hands-on exposure to customer retention strategies, CRM workflows, sales support activities, and relationship management practices within a high-volume retail environment. • Assisted in sales operations and customer service workflows while supporting customer inquiries, interaction management, and day-to-day operational activities. • Participated in retail campaign activities and customer engagement initiatives while strengthening communication, teamwork, and problem-solving capabilities. • Worked closely with sales teams and cross-functional stakeholders to improve customer engagement processes and strengthen service delivery outcomes. • Enhanced practical understanding of customer behavior, sales processes, retail operations, and customer relationship management through real-world business interactions.
Nov 20195 mosMar 2020

Agra

Hospitality Management Intern | Guest Relations | Hotel Operations | Customer Service | ITC Mughal Group, Agra • Gained hands-on experience across hospitality management, guest services, hotel operations, and customer engagement workflows within a high-volume luxury hospitality environment. • Supported daily operational activities across hospitality functions while ensuring smooth service execution, guest interaction management, and adherence to organizational service standards. • Assisted in guest relationship management and customer service initiatives by handling inquiries, supporting issue resolution activities, and improving overall guest experience. • Participated in front-office and hospitality operations activities to strengthen service quality, operational coordination, and customer satisfaction workflows. • Developed practical exposure to hospitality processes including customer interaction, service delivery standards, guest handling procedures, and operational workflow management. • Collaborated with hotel teams and operational staff to support guest engagement activities and improve overall service execution efficiency. • Assisted in coordinating hospitality workflows and customer support activities during high-volume operational periods while maintaining service quality standards. • Strengthened communication, teamwork, customer handling, and problem-solving skills through continuous interaction with guests and cross-functional teams. • Participated in hospitality operations and customer-facing activities to improve service consistency and strengthen customer experience initiatives. • Developed a strong understanding of hospitality management practices, guest lifecycle management, operational excellence, and customer-centric service delivery.

Education

Sri Balaji University, Pune

Postgraduate Degree, MBA- MARKETING

Sri Balaji University, Pune

20242 yrs2026
Balaji Institute of Technology & Management, Sri Balaji Society, Pune

Master of Business Administration - MBA, Marketing/Marketing Management, General

Balaji Institute of Technology & Management, Sri Balaji Society, Pune

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Headline

MBA Marketing | Sales Operations | CRM | Customer Retention | Business Analytics | Market Research | Sales Strategy | SAP S/4HANA | Open to Work

About

🚀 MBA Marketing | Sales Operations | CRM | Customer Retention | Business Analytics enthusiast passionate about improving customer engagement, sales efficiency, and business growth through data-driven decision-making. I’m currently pursuing an MBA in Marketing and have hands-on experience across Sales Operations, Customer Relationship Management (CRM), Customer Retention, Loyalty Programs, Sales Analytics, and Market Research. My work focuses on understanding customer behavior, optimizing engagement workflows, and generating insights that contribute to stronger business outcomes. 💡 What I work on: • CRM workflows, customer lifecycle management, and retention strategies • Customer insights, market research, and sales performance analysis • KPI tracking, reporting, and business analytics using Microsoft Excel • Go-To-Market strategies, customer segmentation, and growth initiatives • Business process optimization and data-driven decision making 📌 Highlights: ✔ Managed Pantaloons Green Card and Insignia loyalty programs for 500+ members to strengthen customer engagement and repeat interactions ✔ Streamlined CRM records and post-purchase workflows for 200+ customers while maintaining 95%+ customer data accuracy ✔ Evaluated customer behavior across 4+ product categories and contributed to a 10% increase in average basket value through upselling insights ✔ Built KPI tracking and sales performance reports identifying an 18% variance across category targets ✔ Conducted market research with 120+ respondents using SWOT analysis and Porter’s Five Forces framework ✔ Analyzed 10,000+ customer records and designed RFM-based customer lifetime value frameworks supporting retention strategies Tech Stack: CRM | Sales Operations | Microsoft Excel | SAP S/4HANA | Business Analytics | Customer Insights | Market Research | KPI Tracking | Customer Retention | Sales Strategy I’m actively seeking opportunities in Sales Operations, CRM, Business Analytics, Marketing Strategy, Customer Success, and related business roles where I can contribute, learn, and create measurable business impact.

Location

Greater Patna Area

Work experience

Operations Manager at JadeCaps, Jan 2026 - Present · 6 mos, Bengaluru, Operations Manager | Business Operations | Customer Success | CRM | Process Optimization | JadeCaps • Led end-to-end business operations, operational planning, and workflow management activities, ensuring smooth execution of day-to-day processes, customer interactions, and service delivery initiatives across multiple operational functions. • Managed multiple high-priority business tasks and operational responsibilities within defined timelines, improving workflow efficiency, execution consistency, and overall operational performance. • Enhanced customer satisfaction through proactive issue resolution, escalation handling, and customer relationship management initiatives, strengthening engagement, improving customer experience, and maintaining high-quality service standards. • Executed customer support and CRM workflows to streamline communication channels, strengthen issue resolution processes, and improve customer lifecycle management activities. • Monitored operational KPIs, workflow metrics, customer feedback trends, and service performance indicators to identify operational gaps and support data-driven process improvements. • Controlled operational costs, resource allocation activities, and budget-related workflows to improve financial efficiency, optimize operational spending, and support profitability objectives. • Implemented process optimization initiatives and workflow enhancement strategies to improve operational effectiveness, strengthen execution quality, and reduce process inefficiencies. • Conducted performance monitoring, coaching, and mentorship activities for team members, improving productivity, strengthening collaboration, and supporting professional development initiatives. • Collaborated with cross-functional teams to improve operations and customer engagement. • Supported business growth initiatives through process improvements and team coordination.

Sales And Marketing Intern at Aditya Birla Fashion and Retail Ltd - Pantaloons, May 2025 - Jun 2025 · 2 mos, Pune Camp, Sales And Marketing Intern | CRM | Customer Retention | Sales Operations | Aditya Birla Fashion & Retail Ltd – Pantaloons • Assisted in managing Pantaloons Green Card and Insignia loyalty programs, supporting customer retention initiatives and engagement strategies for 500+ members through structured relationship management activities. • Executed customer interaction and relationship management workflows focused on improving customer engagement, loyalty program participation, and repeat customer experiences across retail operations. • Strengthened customer retention efforts through personalized communication, post-purchase engagement activities, and customer-centric interaction strategies supporting long-term relationship development. • Evaluated customer purchase behavior and engagement patterns to identify upselling opportunities, improve customer insights, and support revenue growth initiatives. • Developed practical exposure to sales operations, customer lifecycle management, retail workflows, and business process execution during high-volume SOS and EOSS campaign periods. • Managed billing operations, product tagging, labeling processes, and inventory coordination activities within fast-paced retail environments while maintaining workflow accuracy and service quality. • Supported stock management, inventory tracking, and operational coordination activities to improve execution efficiency and ensure smooth retail operations. • Prepared and monitored sales activities, customer interactions, and operational workflows while strengthening problem-solving and analytical capabilities. • Collaborated with sales teams and cross-functional stakeholders to improve customer engagement, retail operations, and overall service delivery outcomes. • Enhanced communication, teamwork, and customer handling skills through direct customer interactions and daily operational responsibilities.

Sales And Marketing Intern at Aditya Birla Fashion and Retail (Pantaloons), Apr 2025 - May 2025 · 2 mos, Sales And Marketing Intern | CRM | Customer Retention | Sales Operations | Aditya Birla Fashion and Retail (Pantaloons) • Supported Pantaloons Green Card and Insignia loyalty program initiatives, contributing to customer retention, repeat engagement, and relationship management activities across retail operations. • Assisted in managing customer interaction workflows and loyalty program participation activities, strengthening customer engagement strategies and improving customer experience across store operations. • Performed customer follow-up activities and post-purchase communication initiatives to support relationship-building efforts, strengthen customer trust, and improve long-term customer engagement. • Helped sales teams maintain customer relationships through structured communication, follow-up calls, and customer support interactions, improving customer lifecycle management workflows. • Strengthened client relationships through regular communication, customer handling activities, and personalized engagement approaches supporting repeat business opportunities. • Gained hands-on exposure to customer retention strategies, CRM workflows, sales support activities, and relationship management practices within a high-volume retail environment. • Assisted in sales operations and customer service workflows while supporting customer inquiries, interaction management, and day-to-day operational activities. • Participated in retail campaign activities and customer engagement initiatives while strengthening communication, teamwork, and problem-solving capabilities. • Worked closely with sales teams and cross-functional stakeholders to improve customer engagement processes and strengthen service delivery outcomes. • Enhanced practical understanding of customer behavior, sales processes, retail operations, and customer relationship management through real-world business interactions.

Hospitality Management at ITC Mughal Group (Agra), Nov 2019 - Mar 2020 · 5 mos, Agra, Hospitality Management Intern | Guest Relations | Hotel Operations | Customer Service | ITC Mughal Group, Agra • Gained hands-on experience across hospitality management, guest services, hotel operations, and customer engagement workflows within a high-volume luxury hospitality environment. • Supported daily operational activities across hospitality functions while ensuring smooth service execution, guest interaction management, and adherence to organizational service standards. • Assisted in guest relationship management and customer service initiatives by handling inquiries, supporting issue resolution activities, and improving overall guest experience. • Participated in front-office and hospitality operations activities to strengthen service quality, operational coordination, and customer satisfaction workflows. • Developed practical exposure to hospitality processes including customer interaction, service delivery standards, guest handling procedures, and operational workflow management. • Collaborated with hotel teams and operational staff to support guest engagement activities and improve overall service execution efficiency. • Assisted in coordinating hospitality workflows and customer support activities during high-volume operational periods while maintaining service quality standards. • Strengthened communication, teamwork, customer handling, and problem-solving skills through continuous interaction with guests and cross-functional teams. • Participated in hospitality operations and customer-facing activities to improve service consistency and strengthen customer experience initiatives. • Developed a strong understanding of hospitality management practices, guest lifecycle management, operational excellence, and customer-centric service delivery.

Education

Postgraduate Degree, MBA- MARKETING, Sri Balaji University, Pune

Master of Business Administration - MBA, Marketing/Marketing Management, General, Balaji Institute of Technology & Management, Sri Balaji Society, Pune