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Vinayak Kallimath

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Hubli

3+ years of work experience

Accenture
Oct 20241 yr 4 mosJan 2026

Bengaluru, Karnataka, India

I effectively managed technical support operations, ensuring high-quality service delivery and stakeholder satisfaction. • Oversaw incident management in ServiceNow, maintaining compliance with SLAs and audit documentation. • Collaborated with DevOps and QA teams to resolve Workday-related defects efficiently. • Implemented automation in daily tracking processes, reducing manual effort and enhancing accuracy.
Accenture
Oct 20241 yr 4 mosJan 2026

Managed end-to-end incident and service request lifecycle in ServiceNow, ensuring SLA adherence, accurate updates, and audit-ready documentation in a production support environment. Monitored user-reported issues, system health indicators, and operational escalations through email and Microsoft Teams bridge calls, supporting timely triage and response. Performed initial troubleshooting, impact assessment, runbook-based actions, and escalation for application and operations-related incidents based on severity and business impact. Created, tracked, and validated Workday-related defects in Azure DevOps, collaborating with DevOps, QA, and functional teams to improve service reliability and operational stability. Supported operational reporting, issue trend tracking, and recurring incident follow-up to improve visibility, reduce manual tasks, and strengthen day-to-day reliability operations. Automated repetitive tracking and reporting tasks using Power Automate and Excel, improving accuracy and saving 2–3 hours per week. Contributed to SOP, process documentation, and knowledge-base updates to improve troubleshooting consistency, onboarding, and support readiness.
KLETech-Center for Visual Intelligence (CEVI)
Aug 20222 yrs 1 moAug 2024

Hubli, Karnataka, India

Participate in data collection activities to generate case study and suggest process improvements in SOPs. Completed many Projects such as Depth Estimation, Bokeh Effect, 3DOD. Trained and handled Interns on project. Achieved full project completion within stipulated timeline. Run data annotation on image and video files to support ground truth data generation via CVAT, and scripts.
Cevi-Seed (Samsung R&D)
Aug 20222 yrsJul 2024

Executed high-quality image and video annotation for AI/ML training datasets including Depth Estimation, Bokeh Effect, and 3D Object Detection. Reviewed and validated datasets for quality, compliance with SOPs, and on-time delivery against project timelines. Suggested workflow and guideline improvements to strengthen process consistency, quality control, and operational efficiency. Trained interns on annotation processes, quality checks, and adherence to project requirements.

Education

BCA

KLE'S BCA P C Jabin Science College Hubli

20193 yrs2022
kendriya vidyalaya

PUC, Business/Commerce, General

kendriya vidyalaya

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Headline

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About

Currently employed as a Cloud Tech Support Engineer at Accenture, leveraging a background in project management and SOP development. Previously contributed to CEVI-SEED (Samsung R&D) as an A.I Data Capturing and Data Annotation Engineer, focusing on data collection, process improvement, and delivering projects on time. Holds a Bachelor of Computer Applications from KLE'S P C Jabin Science College, complemented by certifications in RPA, AI chatbot deployment, and cybersecurity essentials. Committed to enhancing operational efficiency and training team members. Passionate about exploring innovative technologies and driving impactful solutions.

Location

Hubli

Work experience

Cloud Tech Support Engineer at Accenture, Oct 2024 - Jan 2026 · 1 yr 4 mos, Bengaluru, Karnataka, India, I effectively managed technical support operations, ensuring high-quality service delivery and stakeholder satisfaction. • Oversaw incident management in ServiceNow, maintaining compliance with SLAs and audit documentation. • Collaborated with DevOps and QA teams to resolve Workday-related defects efficiently. • Implemented automation in daily tracking processes, reducing manual effort and enhancing accuracy.

Technical Support Associate at Accenture, Oct 2024 - Jan 2026 · 1 yr 4 mos, Managed end-to-end incident and service request lifecycle in ServiceNow, ensuring SLA adherence, accurate updates, and audit-ready documentation in a production support environment. Monitored user-reported issues, system health indicators, and operational escalations through email and Microsoft Teams bridge calls, supporting timely triage and response. Performed initial troubleshooting, impact assessment, runbook-based actions, and escalation for application and operations-related incidents based on severity and business impact. Created, tracked, and validated Workday-related defects in Azure DevOps, collaborating with DevOps, QA, and functional teams to improve service reliability and operational stability. Supported operational reporting, issue trend tracking, and recurring incident follow-up to improve visibility, reduce manual tasks, and strengthen day-to-day reliability operations. Automated repetitive tracking and reporting tasks using Power Automate and Excel, improving accuracy and saving 2–3 hours per week. Contributed to SOP, process documentation, and knowledge-base updates to improve troubleshooting consistency, onboarding, and support readiness.

A.I Data Capturing and Data Annotation engineer at KLETech-Center for Visual Intelligence (CEVI), Aug 2022 - Aug 2024 · 2 yrs 1 mo, Hubli, Karnataka, India, Participate in data collection activities to generate case study and suggest process improvements in SOPs. Completed many Projects such as Depth Estimation, Bokeh Effect, 3DOD. Trained and handled Interns on project. Achieved full project completion within stipulated timeline. Run data annotation on image and video files to support ground truth data generation via CVAT, and scripts.

Data Annotator at Cevi-Seed (Samsung R&D), Aug 2022 - Jul 2024 · 2 yrs, Executed high-quality image and video annotation for AI/ML training datasets including Depth Estimation, Bokeh Effect, and 3D Object Detection. Reviewed and validated datasets for quality, compliance with SOPs, and on-time delivery against project timelines. Suggested workflow and guideline improvements to strengthen process consistency, quality control, and operational efficiency. Trained interns on annotation processes, quality checks, and adherence to project requirements.

Education

BCA, BCA, KLE'S BCA P C Jabin Science College Hubli

PUC, Business/Commerce, General, kendriya vidyalaya