---
title: "Vinay Shetty - Transformation Head [ Customer Onboarding ] At ZeroNorth - Empowering Sustainable Maritime Journeys in Bengaluru | Tal"
description: "Meet Vinay Shetty, Enterprise Transformation Leader | Customer Success | Delivery & Professional Services | AI & Automation | Operational Excellence | Scaling Global Teams | Executive Stakeholder Management based in Bengaluru. AI stack includes anthropic apis, claude code, and claude."
image: "https://tal.club/meet/vinay-shetty/share-image"
---

# Vinay Shetty on Tal

## Headline

Enterprise Transformation Leader \| Customer Success \| Delivery & Professional Services \| AI & Automation \| Operational Excellence \| Scaling Global Teams \| Executive Stakeholder Management

## About

For over 16 years, I have led customer\-facing organizations through periods of rapid growth, enterprise transformation, and AI adoption\. My career has combined hands\-on transformation leadership with building high\-performing teams, developing leaders, and creating the operating models that enable organizations to scale with consistency\. Working at the intersection of Product, Engineering, Delivery, Professional Services, and Customer Success, I have helped global SaaS organizations accelerate customer value, improve operational performance, and deliver measurable business outcomes\. From leading enterprise AI and automation initiatives to managing strategic portfolios exceeding $50M, turning strategy into simple execution and execution into lasting organizational capability\. Energized by building organizations that consistently outperform , where strong leadership, operational discipline, and empowered teams become lasting competitive advantages & provide true satisfaction\.

## Location

Bengaluru

## AI stack

anthropic apis

claude code

claude

mcp

n8n

Supabase

## Work experience

Transformation Head \[ Customer Onboarding \] At ZeroNorth \- Empowering Sustainable Maritime Journeys at ZeroNorth, Mar 2025 \- Present · 1 yr 6 mos, India, Leading the COO\-sponsored transformation agenda across Product, Engineering, Customer Onboarding, and Operations\. • Drove the implementation of AI solutions, leading to a 35% productivity improvement\. • Achieved a 40% reduction in cost\-to\-serve through process redesign and standardized operating models\. • Established executive governance, KPI scorecards, leadership operating cadence, and benefits realization frameworks\. • Leading growth & capacity forecasting, organizational planning, workforce optimization\.

Senior Customer Success Manager At UiPath \| AMER \- GIC \| Enabling Intelligent Automation at UiPath, Nov 2023 \- Mar 2025 · 1 yr 5 mos, Bangalore Urban, Led the AMER GCC CS function to drive enterprise customer transformation initiatives, enhancing AI adoption and operational efficiency\. • Managed a strategic portfolio worth over $50M ARR, driving commercial growth across enterprise customers\. • Collaborated with cross\-functional teams, including Product, Engineering, and Consulting, to implement the GCC CS Charter\. • Established executive governance and success planning frameworks to improve customer retention and outcomes\. • Enabled enterprise AI adoption while improving retention, expansion, and customer outcomes\.

Principal Customer Success Manager at Whatfix \| Enabling Digital Adoption at Whatfix, Sep 2021 \- Nov 2023 · 2 yrs 3 mos, India, • Built and scaled enterprise Customer Success and delivery across EMEA, enhancing customer outcomes and implementation governance\. • Grew the enterprise portfolio from $1\.7M to $3\.5M while achieving 100%\+ net revenue retention\. • Led the enterprise CS function and over 20 professional services consultants for multi\-business\-unit implementations\.

Principal Customer Success Manager at Whatfix, Sep 2021 \- Sep 2021 · 1 mo, India

Senior Consultant at Blue Prism at Blue Prism, Jan 2018 \- Sep 2021 · 3 yrs 9 mos, Bengaluru, • Played a pivotal role in scaling the APAC Professional Services organization from 2 to 28 professionals, achieving 140% growth\. • Successfully delivered over 50 enterprise automation implementations across complex environments, ensuring smooth transitions from discovery to production\. • Established 10\+ customer Centers of Excellence, focusing on governance, operating models, and value measurement to enhance client success\.

Technical Team Lead at DreamOrbit Softech Pvt Ltd, Feb 2015 \- Dec 2017 · 2 yrs 11 mos, Bengaluru, Delivered enterprise platforms supporting complex freight, transportation, asset\-tracking, and operational workflows\. • Led engineering and product delivery across multiple enterprise SaaS platforms, aligning customer requirements, roadmap priorities, and distributed execution\. • Managed high performing engineering function across 5\+ products using Agile, Scrum, and Kanban delivery models\. • Owned roadmap execution, sprint governance, stakeholder communication, delivery quality, and milestone performance\.

Senior Software Engineer at DreamOrbit Softech Pvt Ltd, Feb 2014 \- Feb 2015 · 1 yr 1 mo, Bengaluru Area, India

Software Engineer at Allscripts, Jun 2012 \- Jan 2014 · 1 y 7 mo, Bangalore

Software Engineer at ITC Infotech, Jun 2010 \- Jun 2012 · 2 y, Bangalore

## Education

Bachelor of Engineering \(BE\), Computer Science, Sri Bhagawan Mahaveer Jain College of Engineering

Bishop Cottons Boys School,Bangalore

[View the original profile](https://tal.club/meet/vinay-shetty)

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