Headline

Enterprise Transformation Leader | Customer Success | Delivery & Professional Services | AI & Automation | Operational Excellence | Scaling Global Teams | Executive Stakeholder Management

About

For over 16 years, I have led customer-facing organizations through periods of rapid growth, enterprise transformation, and AI adoption. My career has combined hands-on transformation leadership with building high-performing teams, developing leaders, and creating the operating models that enable organizations to scale with consistency. Working at the intersection of Product, Engineering, Delivery, Professional Services, and Customer Success, I have helped global SaaS organizations accelerate customer value, improve operational performance, and deliver measurable business outcomes. From leading enterprise AI and automation initiatives to managing strategic portfolios exceeding $50M, turning strategy into simple execution and execution into lasting organizational capability. Energized by building organizations that consistently outperform , where strong leadership, operational discipline, and empowered teams become lasting competitive advantages & provide true satisfaction.

Location

Bengaluru

AI stack

anthropic apis

claude code

claude

mcp

n8n

Supabase

Work experience

Transformation Head [ Customer Onboarding ] At ZeroNorth - Empowering Sustainable Maritime Journeys at ZeroNorth, Mar 2025 - Present · 1 yr 6 mos, India, Leading the COO-sponsored transformation agenda across Product, Engineering, Customer Onboarding, and Operations. • Drove the implementation of AI solutions, leading to a 35% productivity improvement. • Achieved a 40% reduction in cost-to-serve through process redesign and standardized operating models. • Established executive governance, KPI scorecards, leadership operating cadence, and benefits realization frameworks. • Leading growth & capacity forecasting, organizational planning, workforce optimization.

Senior Customer Success Manager At UiPath | AMER - GIC | Enabling Intelligent Automation at UiPath, Nov 2023 - Mar 2025 · 1 yr 5 mos, Bangalore Urban, Led the AMER GCC CS function to drive enterprise customer transformation initiatives, enhancing AI adoption and operational efficiency. • Managed a strategic portfolio worth over $50M ARR, driving commercial growth across enterprise customers. • Collaborated with cross-functional teams, including Product, Engineering, and Consulting, to implement the GCC CS Charter. • Established executive governance and success planning frameworks to improve customer retention and outcomes. • Enabled enterprise AI adoption while improving retention, expansion, and customer outcomes.

Principal Customer Success Manager at Whatfix | Enabling Digital Adoption at Whatfix, Sep 2021 - Nov 2023 · 2 yrs 3 mos, India, • Built and scaled enterprise Customer Success and delivery across EMEA, enhancing customer outcomes and implementation governance. • Grew the enterprise portfolio from $1.7M to $3.5M while achieving 100%+ net revenue retention. • Led the enterprise CS function and over 20 professional services consultants for multi-business-unit implementations.

Principal Customer Success Manager at Whatfix, Sep 2021 - Sep 2021 · 1 mo, India

Senior Consultant at Blue Prism at Blue Prism, Jan 2018 - Sep 2021 · 3 yrs 9 mos, Bengaluru, • Played a pivotal role in scaling the APAC Professional Services organization from 2 to 28 professionals, achieving 140% growth. • Successfully delivered over 50 enterprise automation implementations across complex environments, ensuring smooth transitions from discovery to production. • Established 10+ customer Centers of Excellence, focusing on governance, operating models, and value measurement to enhance client success.

Technical Team Lead at DreamOrbit Softech Pvt Ltd, Feb 2015 - Dec 2017 · 2 yrs 11 mos, Bengaluru, Delivered enterprise platforms supporting complex freight, transportation, asset-tracking, and operational workflows. • Led engineering and product delivery across multiple enterprise SaaS platforms, aligning customer requirements, roadmap priorities, and distributed execution. • Managed high performing engineering function across 5+ products using Agile, Scrum, and Kanban delivery models. • Owned roadmap execution, sprint governance, stakeholder communication, delivery quality, and milestone performance.

Senior Software Engineer at DreamOrbit Softech Pvt Ltd, Feb 2014 - Feb 2015 · 1 yr 1 mo, Bengaluru Area, India

Software Engineer at Allscripts, Jun 2012 - Jan 2014 · 1 y 7 mo, Bangalore

Software Engineer at ITC Infotech, Jun 2010 - Jun 2012 · 2 y, Bangalore

Education

Bachelor of Engineering (BE), Computer Science, Sri Bhagawan Mahaveer Jain College of Engineering

Bishop Cottons Boys School,Bangalore