About
As a dedicated individual with a positive attitude and a hardworking nature, I have had the privilege of gaining two years of experience in back office and customer service. I am passionate about taking on challenging roles that allow me to acquire new knowledge and skills. My ultimate goal is to work for a progressive organization that provides me with the opportunity to update my knowledge and skills in accordance with the latest trends. I am eager to be part of a dynamic team that works towards the growth and satisfaction of the organization. In my professional journey so far, I have developed a strong work ethic, which has enabled me to excel in my role. I possess excellent communication skills and am adept at managing complex tasks. I have a deep passion for learning and seek opportunities to take on new challenges that will help me to grow both professionally and personally. In my current role, I have gained valuable experience in managing customer queries and handling back office operations. I have developed a strong understanding of the processes and systems involved in managing these operations, and I am confident that I can apply this knowledge to any future role that I undertake. I am seeking a suitable position in a professional environment that can utilize my experience and provide me with an opportunity to increase my level of competency by working on projects/programs assigned. I am confident that my skills and experience will enable me to excel in any role that I undertake, and I look forward to contributing to the success of any organization that I am a part of. In conclusion, I am a dedicated and hardworking individual with a positive attitude and a passion for learning. I possess excellent communication skills and am adept at managing complex tasks. I am seeking a challenging role in a dynamic organization that will provide me with the opportunity to learn and grow while contributing to the success of the organization.
Work experience
Customer Support Executive at Flipkart, May 2022 - Dec 2022 · 8 mos, Remote, As a Customer Support Executive at Flipkart, I was responsible for helping customers with any questions or issues they may have regarding the company's products or services. My responsibilities included providing information about products or services, troubleshooting technical problems, resolving complaints, and handling billing or account inquiries. I utilized my skills in empathy, good communication, problem-solving, technical support, English, and customer service to deliver exceptional customer experiences.
Service Delivery Executive at INFOTECH PVT LTD, May 2017 - Dec 2018 · 1 yr 8 mos, Kanpur, Uttar Pradesh, India, As a Service delivery executive at INFOTECH PVT LTD, I was responsible for handling calls and delivering messages, organizing travel arrangements, managing supply inventory, and performing data entry as required. My responsibilities also included preparing daily and weekly reports for different departments, answering daily query/complaint mails by customers, and updating report formats as per the instructions from higher management. Additionally, I utilized my skills in Microsoft Excel, verbal and written communication, organizational skills, time-management, problem-solving, and planning to carry out various tasks and responsibilities.
