Headline

Business & Operations Professional | Program Management | International Growth & Partnerships | Business Consulting | French C1

About

I’m a business and operations professional with 11+ years of experience across industries.My career has largely been about making complex things work — managing international stakeholders, leading teams, improving processes, supporting technology initiatives and bringing structure to business challenges.I’ve worked across EMEA and APAC, including managing international operations at Swiss Re, and later moving into business consulting and tech at Azentio.I speak fluent French and English and enjoy working across cultures, functions and markets. Since 2026, I’ve also been working independently as a French language trainer, which has strengthened my interest in learning, communication and helping people progress.I’m now particularly interested in Business amp; Program Operations, International Growth, Partnerships, Business Consulting and cross-functional program management — especially in organizations that are building, scaling or entering new markets.

Location

Bengaluru

AI stack

claude

gemini

ChatGPT

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Work experience

Freelance French Language Trainer (Temporary) at Self Employed, Mar 2026 - Present · 9 mos, Remote, Provide one-to-one and online French training for learners across different proficiency levels, with a focus on practical communication and structured learning. Prepare learners for DELF and TEF examinations across speaking, writing, listening and reading. Develop customized lesson plans and adapt teaching approaches to different learning needs and objectives. Manage learner relationships independently, including scheduling, communication, feedback and progress tracking.

Business Consulting Lead at Azentio, Jun 2025 - Nov 2025 · 6 mos, India, Led business consulting activities for a General Insurance technology platform, working across client, business, technology and delivery stakeholders. Translated business requirements into structured implementation activities and coordinated execution across multiple teams. Worked with business stakeholders to understand processes, identify requirements and support solution design and implementation. Coordinated priorities, dependencies and issues across business and technology teams to maintain delivery momentum. Supported client-facing discussions and acted as a bridge between business users and technical teams.

Specialist, SwiftRe® | Client Relationship & Portfolio Management | AVP at Swiss Re, Feb 2022 - Jun 2025 · 3 yrs 5 mos, Bengaluru, Karnataka, India, Managed an international facultative Property & Casualty reinsurance portfolio across EMEA and APAC. Owned day-to-day portfolio operations and acted as a key point of contact for international clients and stakeholders. Coordinated portfolio activities across underwriting, operations, finance and other internal functions. Managed processes across the reinsurance lifecycle, including premium and claims booking, commissions, reconciliation and bordereaux validation. Worked extensively with French-speaking stakeholders across international markets. Managed operational issues, escalations and stakeholder requirements to ensure timely and accurate service delivery. Produced governance and performance reporting to support management oversight and decision-making. Supported process improvement and standardization initiatives across portfolio operations.

Team Lead- Service Quality at Standard Chartered Bank, Jan 2020 - Jan 2022 · 2 yrs 1 mo, Bengaluru, Karnataka, India, Led a team of 5 specialists, managing day-to-day operations, quality, performance and stakeholder requirements. Coordinated service delivery across multiple stakeholders and ensured adherence to operational and quality standards. Identified process gaps and supported initiatives to improve service quality, consistency and efficiency. Managed escalations and worked with internal stakeholders to resolve operational issues. Supported team development through coaching, performance management and knowledge sharing.

Senior Client Executive (French) at Standard Chartered Bank, May 2018 - Dec 2019 · 1 yr 8 mos, Bengaluru, Karnataka, India

Sr Catalog Quality Associate (French) at Amazon, Oct 2016 - Aug 2017 · 11 mos, Bengaluru, Karnataka, India, Worked within Amazon’s catalogue quality operations, ensuring accuracy, consistency and quality of large-scale product data. Investigated complex quality issues and coordinated resolution across multiple stakeholders. Applied structured problem-solving and process discipline in a high-volume, technology-driven environment. Supported process improvements and quality initiatives across catalogue operations.

Catalog Quality Associate (French) at Amazon, Jun 2014 - Oct 2016 · 2 yrs 5 mos, Bengaluru, Karnataka, India

Education

Bachelor of Business Administration - BBA, Business Management, Jain (Deemed-to-be University)

Pre-University, Commerce, JAIN College