Headline

Technical Support Engineer

About

Result-driven and highly technical Senior Technical Support Engineer / Associate Engineer with over 4 years of proven expertise in managing enterprise IT infrastructure, cloud administration, and client services. Proficient in optimizing Microsoft Office 365 environments, Azure Active Directory (AAD), Intune deployment, and network configurations. Recognized with industry performance awards for consistently exceeding demanding Service Level Agreements (SLAs) and driving exceptional Customer Satisfaction (NSAT) scores.

Location

Bengaluru

AI stack

anthropic apis

claude code

deepseek

Amazon Q Developer

ChatGPT

Work experience

Technical Support Engineer at Value Point Systems Pvt Ltd, Oct 2024 - Present · 2 yrs 1 mo, Banglore

Business Analyst at DXC Technology, Feb 2023 - Sep 2024 · 1 yr 8 mos, Banglore

Education

Bachelor of Engineering - BE, Civil Engineering, Visvesvaraya Technological University