---
title: "Vinay kumaar - Senior System Engineer in Bengaluru | Tal"
description: "Meet Vinay kumaar, IT Professional with 5 years of experience in System Administration & Technical Support. Skilled in Active Directory, Azure, Office 365. Strong in Troubleshooting, Compliance & Secure IT Solutions based in Bengaluru."
image: "https://tal.club/meet/vinay-kumaar/share-image"
---

# Vinay kumaar on Tal

## Headline

IT Professional with 5 years of experience in System Administration & Technical Support\. Skilled in Active Directory, Azure, Office 365\. Strong in Troubleshooting, Compliance & Secure IT Solutions

## Location

Bengaluru

## Work experience

Senior System Engineer at Cognizant, Aug 2024 \- Present · 1 yr 9 mos, Bangalore Urban, Karnataka, India, \- Escalation Management – Expert in handling tickets escalated from L1 engineers, ensuring SLA compliance and timely resolution of complex issues\. \- Advanced Troubleshooting – Skilled across Windows, macOS, and Linux environments; adapt at resolving OS\-level failures, driver conflicts, and patch management\. \- ITSM Tools Proficiency – ServiceNow, Remedy, JIRA, Zendesk for incident, problem, and change management\. \- Monitoring & Diagnostics – Experienced with Nagios, SolarWinds, Splunk for system health checks, log analysis, and root cause identification\. \- Microsoft Ecosystem Support – Exchange, Outlook, Office 365, Teams; resolving mailbox corruption, sync errors, and calendar sharing issues\. \- Networking Expertise – LAN/WAN troubleshooting, DNS/DHCP resolution, IP conflict management, VPN/firewall/proxy configuration, TCP/IP, routing, and subnetting\. \- Endpoint Security – Antivirus troubleshooting, encryption tools \(BitLocker, Symantec\), and adherence to IT security compliance standards\. \- Knowledge Management – Strong documentation practices; updating worklogs, ticket notes, and knowledge base articles to reduce reopened cases\. \- Performance Reporting – Generating and analyzing service desk metrics to identify trends and propose process improvements\. \- Leadership & Mentorship – Acting as a bridge between L1 and specialized IT teams; mentoring engineers and conducting training sessions to enhance team efficiency\. \- Customer Satisfaction – Proven ability to maintain high CSAT scores through efficient handling, clear communication, and proactive incident management\. \- Continuous Learning – Staying updated on IT systems, applications, and evolving security practices to deliver reliable support\.

L2 Service Desk Engineer at SCORG International Consulting Pvt\. Ltd\., Aug 2024 \- May 2025 · 10 mos, Bangalore Urban, Karnataka, India, Contractor associated with Cognizant Technology Solutions \(C2H\) \- Manage tickets escalated from L1 engineers\. \- Provide advanced troubleshooting for complex issues beyond first\-level resolution\. \- Ensure incidents and service requests are resolved within agreed SLAs\. \- Monitor ticket queues to prevent SLA breaches\. \- Handle issues related to Outlook, VPN, mobility apps, and desktop systems\. \- Perform root cause analysis for recurring problems\. \- Maintain high CSAT scores through efficient handling and clear communication\. \- Reduce rejected resolutions and reopened cases\. \- Update worklogs, ticket notes, and knowledge base articles\. \- Ensure proper documentation for future reference and training\. \- Coordinate with infrastructure, network, and application teams for escalations\. \- Act as a bridge between L1 support and specialized IT teams\. \- Generate and analyze service desk performance reports\. \- Identify incident trends and propose process improvements\. \- Mentor L1 engineers by sharing troubleshooting techniques\. \- Conduct training sessions to improve team efficiency\. \- Use service desk tools like ServiceNow, Remedy, JIRA, Zendesk\. \- Employ monitoring tools such as Nagios, SolarWinds, Splunk\. \- Analyze logs to identify root causes of incidents\. \- Troubleshoot antivirus/endpoint protection issues\. \- Manage encryption tools \(BitLocker, Symantec\)\. \- Ensure compliance with IT security policies\. \- Support Microsoft Exchange, Outlook, Office 365, Teams\. \- Resolve mailbox corruption, sync errors, and calendar sharing issues\. \- Diagnose LAN/WAN connectivity issues, DNS/DHCP problems, IP conflicts\. \- Configure VPNs, firewalls, and proxy settings\. \- Apply knowledge of TCP/IP, routing, and subnetting\. \- Advanced troubleshooting in Windows, macOS, and Linux environments\. \- Handle OS\-level issues like boot failures, driver conflicts, and patch management\. \- Stay updated on IT systems, applications, and security practices\.

Service Desk Engineer at LTIMindtree, May 2023 \- Aug 2023 · 4 mos, Bangalore Urban, Karnataka, India, =Expert in installing hardware and software applications\. =Proficient in troubleshooting installation issues\. =Configures Azure security groups for access control\. =Skilled in creating, managing, and deleting user accounts in Active Directory\. =Tracks hardware/software assets and monitors system health\. =Sets up and manages mailboxes, distribution lists, and email policies\. =Handles password resets, account lockouts, and access requests promptly and securely\. =Configures and manages MFA to add an extra layer of security to user accounts\. =Familiarity with various O365 tools and applications and their functionalities\. =Experience in asset inventory management and tracking hardware/software assets\. =Proficiency in managing update schedules for both Windows and Mac systems\. =Capable of delegating access rights and permissions based on organizational requirements\.

Layoff/position eliminated at Career Break, Feb 2023 \- Apr 2023 · 3 mos, Bengaluru, Karnataka, India, Laid Off

Operations Tech Associate at ShareChat, Jan 2021 \- Feb 2023 · 2 yrs 2 mos, Bengaluru, Karnataka, India, =Expert in installing hardware and software applications\. =Proficient in troubleshooting installation issues\. =Configures Azure security groups for access control\. =Skilled in creating, managing, and deleting user accounts in Active Directory\. =Tracks hardware/software assets and monitors system health\. =Sets up and manages mailboxes, distribution lists, and email policies\. =Handles password resets, account lockouts, and access requests promptly and securely\. =Configures and manages MFA to add an extra layer of security to user accounts\. =Familiarity with various O365 tools and applications and their functionalities\. =Experience in asset inventory management and tracking hardware/software assets\. =Proficiency in managing update schedules for both Windows and Mac systems\. =Capable of delegating access rights and permissions based on organizational requirements\. =Expertise in Identity and Access Management \(IAM\) practices for controlling user access to resources\. =Competent in monitoring system health, identifying performance issues, and implementing corrective actions\. =Skilled in configuring sharing permissions and access controls for files and documents in SharePoint and OneDrive\.

## Education

Postgraduate Degree, Mechanical Engineering, Mangalore university

Diploma of Education, Mechanical Engineering, Sir M Visvesvaraya Institute Of Technology

[View the original profile](https://tal.club/meet/vinay-kumaar)

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