Headline

Senior Lead - Projects | Program & Project Management | Network & Infrastructure Transformation | PMP | PRINCE2 | SIAM | ITIL v4

About

I help enterprises deliver complex IT infrastructure and network transformation programs on time, within budget and without disruption. With 13+ years across IT infrastructure, service delivery and demand management, I combine hands-on networking depth (SD-WAN, firewalls, switching, wireless, data center) with structured program governance. I'm PMP and PRINCE2 certified, with ITIL v4 and Agile/Scrum in my toolkit. Today, as Portfolio Lead for the Demand Team at Microland, I lead 6 engineers and run governance for 39 concurrent projects worth £600K across 3 vendors, keeping 100% of projects on time and within scope and budget. Results I'm proud of: • Maintained 99.9% network availability across 200+ global customer sites • Saved $2M (40%) on a $5M Aruba switching deployment • Completed network and firewall migrations for 50+ enterprise accounts with zero security incidents or downtime • Built 30+ Power BI dashboards with automated SSIS pipelines, cutting reporting errors by 90% • Mentored 100+ L2/L3 network engineers and raised team delivery capability by 45% What I bring: • Program and PMO governance, steering committee reporting, RAID and risk management • Multi-vendor service integration (SIAM), SLA/OLA management and service transition • Stakeholder management, resource and capacity planning, change management • Tools: Jira, ServiceNow, MS Project, Power BI, Excel, SharePoint Open to conversations about program and project management roles in infrastructure and network transformation. Skills: Program Management | Project Management | PMO | SIAM | Network Transformation | SD-WAN | Stakeholder Management | Risk Management | ITIL | Agile/Scrum | Power BI

Location

Bengaluru

AI stack

claude

gemini

ChatGPT

Microsoft Copilot

Work experience

Senior Project Lead at Microland Limited, Oct 2025 - Present · 1 yr 2 mos, Bengaluru, Karnataka, India, Portfolio Lead for the Demand Team, driving program governance, demand capture and delivery of enterprise IT infrastructure and network transformation projects. Key highlights: • Lead 6 engineers and oversee £600K+ in annual business revenue through client solutioning and demand capture • Govern 39 concurrent projects worth £600K with 3 vendors, keeping 100% of projects on time and within scope and budget • Reduced project schedule slippage by 30%+ through resource planning, dependency mapping and risk mitigation across parallel workstreams • Built standardized PMO processes and executive Power BI dashboards, improving senior leadership decision-making speed by 40% • Lead operational readiness and customer handovers, with zero critical incidents after service transition • Coordinate multi-vendor delivery (SIAM) across service transition, operational readiness and incident/problem management alignment, tracking SLA/OLA compliance Tools: Jira, ServiceNow, MS Project, Power BI, Excel, SharePoint

Technical Solutions Consultant II at HPE Aruba Networking, Jan 2024 - Nov 2025 · 1 yr 11 mos, Bengaluru, Karnataka, India, As a Technical Solutions Consultant & Service Delivery Lead, I manage end-to-end technical delivery, network operations, and stakeholder engagement for enterprise clients, ensuring high availability, optimized performance, and exceptional customer satisfaction. Key Responsibilities & Achievements: Service Delivery Management: Led delivery of complex network projects for global clients, achieving 99.5%+ uptime and 100% SLA compliance. Network Operations Center (NOC): Oversaw monitoring, troubleshooting, and incident resolution for multi-vendor network environments (Aruba, Cisco, Fortinet). Technical Solutions Consulting: Designed and deployed Aruba/Cisco networking and SD-WAN solutions, delivering over 50 site rollouts on time and within scope. Incident & Escalation Management: Managed P1/P2 incidents, reducing MTTR by 30% through proactive coordination and root cause analysis. Cloud Computing: Supported integration of AWS (EC2, S3, RDS, Lambda) and Azure services into existing infrastructure. Power BI & Reporting: Built interactive dashboards to track SLA, performance KPIs, and incident trends, improving decision-making. ITIL Processes: Applied ITIL best practices for change, incident, and problem management, ensuring streamlined service operations. Stakeholder & Vendor Management: Acted as the primary liaison between clients, vendors, and internal teams, enhancing collaboration and project success. Core Skills: Service Delivery | Network Operations | Aruba & Cisco Networking | SD-WAN | AWS | Power BI | ITIL4 | SLA Management | Escalation Handling | Vendor Management

Network Operations Engineer - || at HPE Aruba Networking, May 2017 - Nov 2025 · 8 yrs 7 mos, Bengaluru, Karnataka, India, - Installation, Implementation and Maintenance of Aruba and HP devices (Routers, Switches, load-balancer and firewalls) on new sites. - Assisted HP Customers worldwide and onsite technicians over the call (Inbound and Outbound). - Probed and brainstormed on projects resulted in uplifted customer satisfaction and team efficiency. - Published RCA (Root cause analysis) and RSA (Root summary analysis) reports.- Installation, Implementation and Maintenance of Aruba and HP devices (Routers, Switches, load-balancer and firewalls) on new sites. - Assisted HP Customers worldwide and onsite technicians over the call (Inbound and Outbound). - Probed and brainstormed on projects resulted in uplifted customer satisfaction and team efficiency. - Published RCA (Root cause analysis) and RSA (Root summary analysis) reports. Skills: Cisco Firewall Security · Firewalls · Wireless Routers · IPv4 · IPv6 · Domain Name System (DNS) · Aruba / Cisco Networking · Aruba · Switching · Cisco Routers · Technical Support · Live troubleshooting

Network Engineer at Hewlett Packard Enterprise, Dec 2013 - May 2017 · 3 yrs 6 mos, Bengaluru, Karnataka, India, Worked as Network Engineer, mainly on the Aruba AP's and Switch, firewall. Providing 24*7 on call support to US and Canada Customers. Live troubleshooting issues like devices down, primary internet issue, backup internet issue. Join bridge call with ISP and other vendors to resolve customer issues. Make small changes in policy of the firewall during live troubleshooting and test. Escalate to senior engineer after finding the core issue. Troubleshoot network devices like POS, Kiosks, Digital Menu Boards, PC and Access Points which are connected to the firewall. Co-ordinate which multi-departments to resolve customer queries from complete installation to billing.

Technical Support Engineer at IBM Daksh, Aug 2012 - Oct 2013 · 1 yr 3 mos, Pune Division, Maharashtra, India

Process Analyst at Firstsource, Jun 2011 - Jul 2012 · 1 yr 2 mos, Hubli, Karnataka, India

Education

Master of Business Administration - MBA, Information Technology Project Management, Sikkim Manipal University - Distance Education

Bachelor's degree, Business, JSS Banashankari Arts,Commerce & S.K.Gubbi Science College, Vidyagiri Dharwad