Vinay K N profile photo 1 on Tal

Vinay K N

Manager, Customer Success at Cartesian Consulting | SaaS | CRM | Marketing | MBA- Alliance University'24

Bengaluru

3+ years of work experience

Cartesian Consulting
Mar 20242 yrs 7 mosPresent

Bengaluru, Karnataka, India

Mar 20242 yrs 7 mosPresent

Owned the ABFRL group portfolio — 6 enterprise retail brand accounts (Allen Solly, Van Heusen, Louis Philippe, Planet Fashion, American Eagle, and The Collective) — as primary point of contact across the full customer lifecycle, from onboarding through renewal. Extended CS ownership beyond ABFRL to Subway India, Apple Retail, Spencers Retail, and Health & Glow, plus accounts in Sri Lanka and the Philippines, adapting strategy to each industry. Drove product adoption and built long-lasting client relationships through consultative advisory — translating each brand's objectives into onboarding, segmentation, and engagement workflows while sustaining high CSAT/NPS and surfacing upsell/cross-sell opportunities. Designed and executed lifecycle campaign strategies — segmentation, channel selection, offer design — that improved campaign engagement and ROI, while configuring and troubleshooting API/SDK integrations linking CRM/CLM platforms to messaging gateways (SMS/WhatsApp/RCS) to keep campaigns deployment-ready. Tracked customer health scores and campaign performance to proactively flag renewal risk, partnering cross-functionally with analytics, campaign, and delivery teams to present outcomes through structured MBRs/QBRs.
Digital Marveled
Jun 20233 mosAug 2023

Noida, Uttar Pradesh, India

1. Conducted Market research 2. Content Creation and Curation 3. Creative Problem Solving 4. Data Visualization 5.A/B Testing
Jun 20233 mosAug 2023

Used Google Analytics to build data-driven reports on website traffic, user behaviour, and multi-channel campaign performance.
UNext Learning
Feb 20224 mosMay 2022

Bengaluru, Karnataka, India

1. B2C Sales 2. Prospecting the lead 3. Lead Nurturing 4. Building sales pipeline 5. counseling 6. Lead conversion

Vinay’s AI Stack

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ChatGPT Images
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Education

Alliance University

Master of Business Administration, Marketing

Alliance University

20222 yrs2024
Alliance University

Bachelor of Technology, Computer Engineering

Alliance University

20184 yrs2022

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Headline

Manager, Customer Success at Cartesian Consulting | SaaS | CRM | Marketing | MBA- Alliance University'24

About

Driven Marketing professional with an MBA (Marketing) and B.Tech in Computer Science Engineering blend, seeking to leverage my strategic mind and creative fire to lead brand growth. Expert in campaign execution, data analysis, and building meaningful customer relationships. Passionate about building innovative campaigns that deliver results. Google and Meta Analytics Certified. I am ready to contribute my diverse skillset and boundless energy to a dynamic team and achieve ambitious organizational goals.

Location

Bengaluru

AI stack

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ChatGPT Images

Work experience

Manager, Customer Success at Cartesian Consulting, Mar 2024 - Present · 2 yrs 7 mos, Bengaluru, Karnataka, India

Customer Success Manager at Cartesian Consulting (Solus.ai), Mar 2024 - Present · 2 yrs 7 mos, Owned the ABFRL group portfolio — 6 enterprise retail brand accounts (Allen Solly, Van Heusen, Louis Philippe, Planet Fashion, American Eagle, and The Collective) — as primary point of contact across the full customer lifecycle, from onboarding through renewal. Extended CS ownership beyond ABFRL to Subway India, Apple Retail, Spencers Retail, and Health & Glow, plus accounts in Sri Lanka and the Philippines, adapting strategy to each industry. Drove product adoption and built long-lasting client relationships through consultative advisory — translating each brand's objectives into onboarding, segmentation, and engagement workflows while sustaining high CSAT/NPS and surfacing upsell/cross-sell opportunities. Designed and executed lifecycle campaign strategies — segmentation, channel selection, offer design — that improved campaign engagement and ROI, while configuring and troubleshooting API/SDK integrations linking CRM/CLM platforms to messaging gateways (SMS/WhatsApp/RCS) to keep campaigns deployment-ready. Tracked customer health scores and campaign performance to proactively flag renewal risk, partnering cross-functionally with analytics, campaign, and delivery teams to present outcomes through structured MBRs/QBRs.

Sales And Marketing Intern at Digital Marveled, Jun 2023 - Aug 2023 · 3 mos, Noida, Uttar Pradesh, India, 1. Conducted Market research 2. Content Creation and Curation 3. Creative Problem Solving 4. Data Visualization 5.A/B Testing

Digital Marketing Intern at Digital Marveled Private Limited, Jun 2023 - Aug 2023 · 3 mos, Used Google Analytics to build data-driven reports on website traffic, user behaviour, and multi-channel campaign performance.

Admissions Officer at UNext Learning, Feb 2022 - May 2022 · 4 mos, Bengaluru, Karnataka, India, 1. B2C Sales 2. Prospecting the lead 3. Lead Nurturing 4. Building sales pipeline 5. counseling 6. Lead conversion

Education

Master of Business Administration, Marketing, Alliance University

Bachelor of Technology, Computer Engineering, Alliance University