Headline

Celcius Logistics - Pharma Coldchain Transportation| Reliance Retail | Snapdeal | Ecom Express | Aforeserve | Hughes | Reliance Communication

About

Ecom Express Limited (1st Aug’18 – 20th Dec 21) Designation: Assistant Manager Manages portfolio of existing customer from an end-to-end account management perspective. • Handling Customers and maximize Customer Satisfaction through continuous improvement in Pickup and delivery performance and Customer feedback analysis. • Increase the monthly revenue of the Customers by load analysis and continuous interaction with the customers. • Monitoring if the team is supporting in collection of outstanding payment from the Customers. • Ensuring team are doing monthly review/s with Customers on Ecom Service Standard and related improvements and providing relevant solutions to the customers for the problems raised by them. • Share timely and accurate daily/weekly/monthly reports with reporting manger. • Understanding team behavior and grooming the team by training and giving regular feedback so that they can improve customer experience. • Inter-department co-ordination and best practice sharing and analyzing information in terms customer requirements and present it to the reporting manager. • Accountable for team member’s performance/productivity and attrition (not forced exists) and drive them towards measurable improvements. • Defining the role KRA and KPI of each executive and driving optimum productivity with measurable reports.

Location

Mumbai

Work experience

National Manager - Network Operations Pharmaceutical at Celcius Logistics Solutions Pvt Ltd, Aug 2025 - Present · 11 mos, Navi Mumbai, Maharashtra, India

Operations Manager at Celcius Logistics Solutions Pvt Ltd, Apr 2025 - Aug 2025 · 5 mos, Mumbai, Maharashtra, India, Currently managing end-to-end transport and logistics operations for pharma clients across multiple zones in India. Handle daily vehicle placements, load planning, and tracking for timely dispatch and delivery Coordinate with drivers, internal teams, and clients for on-time shipment execution Ensure compliance with pharma transport standards like cold chain, GPS tracking, and vehicle hygiene Monitor MIS reports, maintain delivery records, and support audit documentation Successfully reduced delay cases and improved customer satisfaction through proactive coordination Tools used: Excel, TMS, WhatsApp tracking, client portals. Ensured GDP (Good Distribution Practices) compliance for pharma deliveries Worked with clients like DRL, Zydus, or any big pharma names you handle Handled route planning and vehicle allocation across locations like Hyderabad, Bhiwandi, etc

Deputy Manager - Network Capacity and Planning at Reliance Retail, Aug 2022 - Apr 2025 · 2 yrs 9 mos, Reliance Corporate Park Ghansoli Navi Mumbai, Logistics - Operations Centre

Assistant Manager at Snapdeal, Dec 2021 - Jul 2022 · 8 mos, Bhiwandi, Maharashtra, India, Operation - Middle Mile

Customer Service Manager - Account Manager at Ecom Express Private Limited, Feb 2020 - Dec 2021 · 1 yr 11 mos, Mumbai, Maharashtra, India, Ecom Express Limited (1st Aug’18 – 20 Dec'21) Designation: Assistant Manager Manages portfolio of existing customer from an end-to-end account management perspective. • Handling Customers and maximize Customer Satisfaction through continuous improvement in Pickup and delivery performance and Customer feedback analysis. • Increase the monthly revenue of the Customers by load analysis and continuous interaction with the customers. • Monitoring if the team is supporting in collection of outstanding payment from the Customers. • Ensuring team are doing monthly review/s with Customers on Ecom Service Standard and related improvements and providing relevant solutions to the customers for the problems raised by them. • Share timely and accurate daily/weekly/monthly reports with reporting manger. • Understanding team behavior and grooming the team by training and giving regular feedback so that they can improve customer experience. • Inter-department co-ordination and best practice sharing and analyzing information in terms customer requirements and present it to the reporting manager. • Accountable for team member’s performance/productivity and attrition (not forced exists) and drive them towards measurable improvements. • Defining the role KRA and KPI of each executive and driving optimum productivity with measurable reports.

Customer Service Manager- Account Manager at Ecom Express Private Limited, Aug 2018 - Feb 2020 · 1 yr 7 mos, Bengaluru, Karnataka, India, Amazon Key Account Manager at Ecom Express Private Limited

Project Manager at Aforeserve.Com Ltd, Apr 2013 - Jul 2018 · 5 yrs 4 mos, Bengaluru, Karnataka, India, ➢ Account Manager-Acer ➢ Roles & Responsibilities: • Managing Inbound, Outbound & Reverse Logistics. • Adherence to SOP and ensuring SLA’s are met. • Monitoring the stocking of goods in warehouse as per FIFO. • Successfully implemented 5s management at WH. • Inventory Management, Analysis of Supply & Demand, Ageing Analysis. • Conduct employee training sessions on subjects such as hazardous material handling, employee Orientation, quality improvement and new product introduction. • MIS Reports on daily & Monthly basis. • Reviewing the team on weekly basis and helping them to improve their performances. • Presentation of ORM Report on monthly basis. • Analyze company goals and align individual goals of employees accordingly. • Conducting Cycle Counts on daily basis. • Conducting 100% Stock Count & reconciliation monthly basis. • Stock Reconciliation & Inventory Sign off with Auditor. • Handling Caliper Audits/ ISO Audits. • Achieving TAT @ 99% for both inbound and outbound. • Maintaining & presenting statutory/legal requirement during Audit. ➢ Achievements: • Awarded as best Operation Manager of the year 2016-17. • SOP implemented completely. • FIFO implemented across all brands. • WMS implementation for 100% Inventory accuracy. • Documentation, 100% POD maintenance. ➢ AsOperations Manager: • Manage and lead end-to-end project operations for ACER/MSI RMA/ECS • Managing the Inventory of materials on daily, weekly and monthly basis • Track the TAT for the projects as agreed in the SLAs • Ensured best performance is delivered to the customers as per agreement • Lead a team of 200+ team towards the achievement of project objectives • Project wise Presentation • Project management work book • Project wise SLA report • Maintaining Billing v/s Collection • Maintaining Profit & Loss as per the customer • Weekly and Monthly review with team • Maintaining master file as per customer requirement • Project wise meet SLA as per agreement

Education

Bachelor of Arts - BA, Hindi Language and Literature, Chatrapati Sahuji Maharaj Kanpur University, Kanpur