vikram P.
Product Manager | Customer Success manager | Release Manager | Product Operations Management|
Bengaluru
16+ years of work experience
Jan 20242 yrs 5 mosMay 2026
Bengaluru
15+ years of experience across Product Management, Customer Success Management, Product Operations, Engineering, Quality, and Enterprise SaaS, bridging customer needs with product and business priorities.
Managed 14 enterprise customers, including environments with 1,000+ licenses, driving stakeholder engagement, product adoption, escalations, and ongoing customer value.
Led 50+ critical L3 production incidents annually, improving issue resolution through structured escalation management, root-cause analysis, and close collaboration across Product, Engineering, QA, and Support.
Improved release and delivery efficiency by 30%+ through stronger product prioritization, release governance, cross-functional alignment, and production-readiness practices.
Reduced rework and customer-impacting issues by 15–20% through proactive requirement analysis, customer feedback loops, quality improvements, and early identification of product and technical risks.
Jan 20223 yrsDec 2024
Mentored and guided engineers on product requirements, technical approaches, solution design, and delivery priorities, helping teams make effective product and technical decisions.
Provided product and business context to engineering teams, ensuring clear understanding of customer needs, priorities, acceptance criteria, and expected outcomes.
Facilitated collaboration between Product, Engineering, QA, Support, and Customer Success, removing delivery blockers and maintaining alignment throughout the product lifecycle.
Conducted regular requirement walkthroughs, brainstorming sessions, and technical discussions to clarify complex requirements and identify the best solutions.
Supported engineers through design discussions, Proof of Concepts, feasibility assessments, and root-cause analysis for complex product and customer issues.
Encouraged a culture of ownership, quality, accountability, and continuous improvement, helping engineers understand not only what to build but why it matters to customers and the business.
Coached team members on Agile practices, product thinking, quality mindset, and customer-centric development, strengthening collaboration between technical and business teams.
Acted as a key bridge between customer expectations and engineering execution, translating business problems into clear, actionable product requirements.
Jan 20193 yrsDec 2021
Bangalore Urban
Worked closely with business stakeholders and enterprise customers to understand business processes, pain points, and functional requirements, translating them into clear and actionable product requirements.
Conducted business and gap analysis to identify process inefficiencies, functional gaps, dependencies, and opportunities for product improvement.
Facilitated requirement-gathering workshops and brainstorming sessions with customers, Product, Engineering, and QA teams to establish clear scope and expected outcomes.
Created and refined business requirements, user stories, acceptance criteria, process flows, and functional specifications to support effective product development.
Collaborated with engineering teams to assess technical feasibility, dependencies, risks, and potential impact before committing to new features or change requests.
Analyzed customer escalations, production issues, and recurring defects to identify underlying business and product gaps and convert insights into actionable improvements.
Supported backlog refinement and prioritization by evaluating business value, customer impact, urgency, dependencies, and technical complexity.
Acted as a bridge between business stakeholders, customers, Product, Engineering, and QA, ensuring requirements were clearly understood and delivered as intended.
Jan 20108 yrs 11 mosNov 2018
Bangalore Urban
Led QA and manual testing activities for enterprise applications, ensuring functional accuracy, system reliability, and production readiness.
Managed end-to-end testing across UI, API, Database, and Mainframe systems, validating data flow and business transactions across integrated applications.
Developed test strategies, test plans, test scenarios, and test cases based on business and functional requirements.
Performed API testing and database validation, verifying request/response behavior, data integrity, backend processing, and end-to-end transaction flows.
Conducted Mainframe testing and validation, including backend data verification and integration testing with downstream and upstream systems.
Led defect identification, triage, root-cause analysis, and resolution tracking, working closely with Development and Business teams to ensure timely closure.
Collaborated with Business Analysts, Developers, and Product teams to clarify requirements, identify gaps, assess risks, and improve overall test coverage.
Mentored QA team members on test planning, requirement analysis, defect management, API validation, database testing, and effective testing practices.
Supported release validation and production readiness, ensuring critical business functionality was thoroughly validated before deployment.
vikram’s AI Stack
Education
Master of Computer Applications - MCA, Computer Technology/Computer Systems Technology
Annamalai university
20052 yrs2007
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