Headline

Team Lead

About

Extensive experience in IT technologies, including Windows, VMware, virtualization, server hardware, storage, and cloud. Developed cloud migration strategies that enhanced customer satisfaction and increased referral rates. Collaborated with cross-functional teams to resolve critical issues and align on migration initiatives. Managed metrics to ensure alignment with business goals. Proficient in staff and performance management, consistently aligning team efforts with strategic objectives. Skilled in conflict resolution and global server architecture, optimizing infrastructure across multiple locations. Expertise in storage (SAN, NAS, iSCSI), backup technologies (TSM, Avamar), and server hardware (IBM xSeries, HP ProLiant). Led the design and deployment of chatbot and RPA solutions, streamlining operations and improving service delivery. Successfully engaged with vendors, negotiating contracts and ensuring timely project delivery. Implemented vulnerability management processes, including system scanning and patching. Experienced in OKR and metrics management, driving high completion rates for migration projects and improving operational efficiencies. Provided network support and troubleshooting, enhancing the user experience. Led incident and problem management efforts, improving service recovery times. Played a key role in IT project architecture and engineering, contributing to requirements gathering, risk management, and the successful delivery of complex projects. Facilitated continuous improvement through customer feedback, driving enhancements in products and processes.

Location

Bengaluru

AI stack

antigravity

cursor

deepseek

gemini

github copilot

Microsoft Copilot

Work experience

Team Lead at Thomson Reuters India, Mar 2013 - Present · 13 yrs 8 mos, Bangalore Urban, Karnataka, India, With over 13 years of experience in IT infrastructure and service delivery, I bring expertise in managing global data center operations, leading cross-functional teams, and driving operational excellence. I have successfully delivered large-scale projects, including P2P, V2V, and P2V migrations, data center rationalizations, and cloud migrations, optimizing performance and ensuring seamless transitions. My leadership skills include mentoring team members, conducting performance evaluations, and fostering a collaborative work environment to achieve organizational goals. Technically proficient in server hardware (IBM xSeries, HP ProLiant), storage solutions (SAN, NAS, iSCSI), and virtualization platforms, I’ve implemented automation and process improvements to enhance productivity. By leveraging KPIs such as MTBF and MTTR, I ensure operational efficiency while maintaining high levels of customer satisfaction. Partnering with senior management and stakeholders, I align operational strategies with business objectives and resolve escalated issues effectively. Certified in ITIL V3 with training in Windows Server and PMP-ACP, I combine strategic vision with hands-on expertise to deliver measurable business outcomes.

Process Executive at Infosys BPO, Nov 2012 - Mar 2013 · 5 mos, Bengaluru, Karnataka, India

Education

Bachelor of Engineering (B.E.), Electrical, Electronics and Communications Engineering, Siddaganga Institute of Technology (SIT), Tumkur