Summary of Core Contributions: 2.8 years of experience designing and deploying scalable, end-to-end solutions using LWC, Apex, REST API, and advanced automation (Flows) across core Salesforce clouds, specializing in high-demand technical areas and specialized products. Key Project Experience 1. Enterprise Field Service Optimization Platform (Field Service Lightning & Sales Cloud) Role: Lead backend developer for the implementation of Field Service Lightning (FSL), focusing on scheduling optimization and mobile data integrity. Technical Deliverables: Developed complex Apex triggers and integration classes to achieve bi-directional synchronization of Work Order, Service Appointment, and Asset data between FSL and the company's legacy ERP via secure REST API calls. Impact: Built custom validation logic to ensure data quality pre-sync, resulting in a 99.5% accuracy rate for mobile workforce data and significantly streamlining billing processes in Sales Cloud. 2. Multi-Channel Support Console & Customer Portal (Service Cloud, AgentForce, & Experience Cloud) Role: Full-stack developer responsible for agent experience and customer self-service capabilities. Technical Deliverables: Customized the AgentForce Service Console, deploying several new Lightning Web Components (LWC) to provide agents with a unified view of customer history, reducing average handle time (AHT) by 20%. Automation: Designed and implemented complex, high-volume Record-Triggered Flows within Service Cloud for dynamic case assignment and escalation based on skill and priority. Experience Cloud: Led the technical build-out of an Experience Cloud customer portal, using LWC and custom Apex controllers to expose personalized order history and status tracking. SDLC & Quality Assurance: Managed the full Software Development Life Cycle (SDLC) from technical design to deployment, ensuring code quality and application reliability through thorough unit testing and release management.