---
title: "Vikash Kumar - Program Manager / Sales Operations & Planning in Greater Bengaluru Area | Tal"
description: "Meet Vikash Kumar, Program Manager | Sales Operations & Planning | Process & Growth Analytics | 12+ Years | Vedantu based in Greater Bengaluru Area. AI stack includes claude, gemini, and openai."
image: "https://tal.club/meet/vikash-kumar-34/share-image"
---

# Vikash Kumar on Tal

## Headline

Program Manager \| Sales Operations & Planning \| Process & Growth Analytics \| 12\+ Years \| Vedantu

## About

Sales and operations professional with 12\+ years of experience, 6\+ of them in operations\. At Vedantu, I run sales operations and planning for a 250\+ rep sales team: routing 200K\+ monthly leads on conversion trends, setting targets and forecasts with 40 centers, and building the dashboard, SOPs and incentive data that leadership uses to make decisions\. Results I’m proud of • Cut invalid data from 30% to 4% • Raised execution efficiency from 58% to 92% • Used AI calling and call audits to identify high\-potential users • Managed incentive plans for 300\+ reps • Built a 360° dashboard giving the C\-suite one view of hiring, sales, quality and ops I started in field sales \(Vodafone, Stovekraft, Aakash Institute\), then moved into quality and sales operations, so I understand both what the field needs and what the data says\. MBA, Sales and Marketing\. Open to program manager, sales operations, process and growth roles, including relocation\. Core skills: Sales Operations, Program Management, Operations Management, Business Analysis, Forecasting, Capacity Planning, Funnel Analysis, Business Intelligence, SQL, Tableau, Looker Studio, Salesforce, RCA, SOPs, Stakeholder Management

## Location

Greater Bengaluru Area

## AI stack

claude

gemini

openai

ChatGPT

ChatGPT Images

Chroma

## Work experience

Program Manager / Sales Operations & Planning at Vedantu, Jul 2020 \- Present · 6 yrs 5 mos, Bangalore Urban district, India, Own sales operations and planning for a 250\+ rep sales team, turning high\-volume lead and performance data into routing, forecasts and dashboards that leadership uses to make decisions\. 12\+ years of experience, 6 of them in this role\. Key Responsibilities and Results \- Engineered conversion\-based routing for 200K\+ monthly leads across 250\+ reps, targeting high\-potential users through AI calling and call audits; cut invalid data from 30% to 4% via profile mapping, geo\-filters and Product collaboration\. \- Directed monthly forecasting and set sales rep targets with centers using funnel and capacity trends; deployed a daily accountability framework, raising execution efficiency from 58% to 92%\. \- Developed a 360° SQL dashboard unifying hiring, sales, quality and ops data for C\-suite visibility; performed daily RCA to find bottlenecks\. \- Presented performance reviews to executive leadership; partnered with Hiring, Training, CRM, Product, Payroll and Finance\. \- Authored SOPs and KRA frameworks; central authority on workflow logic between strategy and hubs\. \- Bridged the central team and 40 centers on data, inputs, routing and CRM coordination; held regular reviews on target progress and quality of leads\. \- Managed incentive plans for 300\+ reps; automated data consolidation and sent audited figures to Payroll for payout\. \- Owned dues recovery across all accounts, prioritizing high\-yield cohorts\. Skills and Tools \- Program Management \| Operations Management \| Business Analysis \| Sales Operations \| Revenue Operations \| Capacity Planning \| Forecasting \| SLA Management \- Business Intelligence \(BI\) \| SQL \| Google Apps Script \| Advanced Excel \| Tableau \| Looker Studio \- Salesforce \| LeadSquared \| Ameyo \| Ozonetel \| Runo Open to Program Management, Sales Operations, Process and Growth roles, including relocation\.

Quality Team Lead at Vedantu, Jul 2019 \- Jun 2020 · 1 yr, Bangalore, \- Designed quality frameworks, SOPs and standardized audits from scratch; data\-driven coaching lifted quality scores by 35%\. \- Led a freelancer initiative contributing INR 30L\+ in monthly revenue\. \- Architected audit frameworks for external partners \(Tech Mahindra, Globiva\)\.

Quality Analyst at Vedantu, Nov 2018 \- Jun 2019 · 8 mos, Bangalore Urban district, India, Evaluated calls and counseling sessions; certified 100\+ new sales reps; led CSAT/DSAT root\-cause work to improve conversion quality\.

Senior Coordinator at AAKASH INSTITUTE, Sep 2017 \- Nov 2018 · 1 yr 3 mos, Generated 1K\+ monthly leads via BTL marketing; conducted 50\+ monthly home\-demo counseling sessions\.

Senior Sales Executive at Stovekraft Limited, Jul 2015 \- Sep 2017 · 2 yrs 3 mos, Expanded the network to 400\+ retailers across Karnataka and 20\+ dealers, driving secondary sales; managed inventory checks and POS management\.

Sales Executive at Stovekraft Limited, Jul 2015 \- Aug 2017 · 2 yrs 2 mos, Bangalore, Spearheaded network expansion and operations for 20\+ dealers and 400\+ retailers, driving secondary sales and optimizing inventory coordination\.

Sales Executive at Vodafone, May 2014 \- Jun 2015 · 1 yr 2 mos, Handled secondary sales; added 50\+ retail outlets\.

## Education

Master of Business Administration \- MBA, Sales and Marketing Operations/Marketing and Distribution Teacher Education, Gauhati university

Master of Business Administration, General Sales, Merchandising and Related Marketing Operations, Guwahati university

[View the original profile](https://tal.club/meet/vikash-kumar-34)

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